Mary E. Roberti
East Greenwich
Summary
Dynamic Program Coordinator with extensive experience at the State of Rhode Island, excelling in project management and budget oversight. Proven ability to enhance operational efficiency and foster community engagement, leveraging strong communication and strategic planning skills to drive successful health initiatives. Recognized for increasing stakeholder satisfaction and improving program outcomes. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Program Coordinator - Provision of Care & Special Populations Unit - Contractor
State of Rhode Island | Executive Office of Health & Human Service
Cranston
08.2023 - Current
- Working as a Project Coordinator with Director and Assistant Director.
- Responsibilities include attending department meetings; agenda preparation and recording meeting minutes; creating and maintaining program work plans (Director's Work Plan, Clinikly.AI) for the Unit.
- Maintaining director's schedule and Travel Schedule; newsletters/invites via Constant Contact; email management.
- Working with Principal Public Health Promotion Specialist for ADAP/RIFAB Administration.
- Project Management to include Grants, Grant approval, LIFIA database management which includes, enrolling/disenrolling clients.
- Maintaining Budget(s) per project, expense reports, project maintenance (Logs) - Conference, Event and Training schedules and preparations, ad hoc office duties, trouble shooting, and IT requests.
- Other duties as assigned.
Executive Coordinator - (Temp)
Rhode Island Quality Institute
Providence
01.2023 - 05.2023
- Working as Executive Coordinator to the President/CEO.
- Responsibilities included: Scheduling, calendar management; stakeholder communications; working closely with the Board of Directors; working closely with Team leaders at RIQI on all aspects that involve President/CEO for decision making.
- A non-profit organization that improves health and health care in Rhode Island by providing trusted data.
Executive Assistant (Interim)
Sojourner House
Providence
09.2022 - 12.2022
- Worked as Executive assistant to the Executive Director.
- Responsibilities included: calendar management; database management; assisting in large fundraising events.
- Worked with ED on donors, donor relations, contracts, meeting minutes, grants, grant contracts and other responsibilities as assigned.
- A non-profit organization that provides services to domestic violence victims, human trafficking, and sexual assault.
Patient Care Specialist
Mountain Center Physical Therapy
Conway
11.2020 - 05.2022
- Worked as a patient care specialist in a Physical Therapy (multi-locations) clinic.
- Intake of new patients. Patient processing via EMR.
- Insurance verification, coding.
- Worked with physicians, nurse practitioners, PA, and Physical Therapists, to provide quality care to their patients.
- Scheduling, A/P, patient check-in/out, billing for services, coding and other duties as assigned.
Executive Assistant & Finance Coordinator
AdvoCare Health Group
Rumford
01.2007 - 04.2018
- Assuring the President of the agency with all financial matters; giving daily updates on all patients receiving services; Hiring staff to meet the needs of the agency.
- These job responsibilities included: scheduling of caregivers and office staff; maintaining both finance and staff reports on a bi-weekly basis; maintain team trainings to keep with State Licensure; Budget management and expense controls effectively; payroll; A/P A/R; acted as point of contact for staff, family members and clients; prepared and attend community information and business events.
- Worked with State of RI Veterans affairs to complete coding and billing for services provided to Veterans in their homes. - (CMS 1500)
Executive Assistant & Finance Coordinator
Clayton Chamber of Commerce
Clayton
12.2010 - 10.2013
- Provided executive administrative duties to the President of the Chamber.
- These duties included: Collaborate with the President to rebuild nonprofit organization, attract new members and retain existing members; manage logistics for all internal and external fundraising events; administer day-to-day operations such as payroll, A/R and A/P; facilitate weekly committee meetings; and oversee volunteer recruitment.
- Revamp marketing pieces and restructure and grow existing fundraising events in consultation with Chamber leadership and committees (Harvest Festival, Christmas Parade); Increased sponsorships by 20% over the course of one fiscal year, and increased Chamber Champion sponsors from 5 to 14 over two years.
- Increased new memberships and retention of existing members by 15% combined over a two-year period.
- Promoted greater use of multimedia by introducing use of Facebook, Instagram, and electronic newsletter.
- Increased retention of volunteers by 15% over two years.
Development Administration/Fundraising Coordinator
Women's Center of Rhode Island
Providence
06.2008 - 01.2009
Central Service Coordinator
Lifespan (Rhode Island Hospital)
Providence
12.2007 - 06.2008
Assistant Director of Development/Fundraising Coordinator
The Groden Center of Rhode Island
Providence
06.2002 - 05.2007
Surgical Scheduler
Attleboro Ophthalmological Associates
11.2000 - 06.2003
Education
Certified Medical Billing Professional - medical billing and coding, ICD-10, CPT, CMS 1500 forms
Medicalbilling.com
01.2021
Certification in Professional Development & Fundraising - planned giving, formulating strategies for marketing, including use of traditional and social media outlets for promotion and cultivating alumni relations
Boston University
01.2010
Undergraduate courses - Business Administration, concentration in English/writing
Community College of Rhode Island
Skills
- Executive Coordinator
- Calendar management
- Travel arrangements
- Meeting coordination
- Multiexecutive scheduling
- Discretion
- Confidentiality
- Written communication
- Verbal communication
- Report writing
- Business correspondence
- Grammar
- Proofreading
- Customer service
- Conflict resolution
- Negotiation
- Customer retention
- Customer satisfaction
- Problem solving
- Issue resolution
- Contract negotiating
- Strategic planning
- Public presentations
- QuickBooks
- QuickBooks Payroll
- Detail oriented
- Medical administration
- Patient advocacy
- Executive administration
- Medical insurance management
- Medicaid
- Medicare
- Advantage plans
- Plan levels
- Project management
- Budget management
- Grant administration
- Database management
- Compliance documentation
- Event planning
- Health program coordination
- Team coordination
- Attention to detail
- Effective communication
- Time management
- Community building
- Vendor management
- Human resources
- Program management
- Report preparation
- Project coordination
- Office administration
- Report creation
- Proactive mindset
- Process improvements
- Team oversight
- Generating schedules
- Expense tracking
- Eligibility determination
- Volunteer management
- Standard operating procedures
- Scheduling proficiency
- Financial administration
- Experience in leadership
- Multitasking Abilities
- Troubleshoot service issues
- Professionalism
Professional Affiliations And Leadership
- Graduate, Leadership North Carolina, 2012
- Member, Clayton Women in Networking, 2010-2013
- Member, Clayton Rotary Club, 2012-2013
- Vice President, Autism Society of America (Rhode Island Chapter), 2006-2007
- Member, North Carolina Festivals and Events, 2011-2013
- Notary Public, State of North Carolina, 2011-2013
References
Upon Request
Additional Professional Experience
- Surgical Scheduler, Attleboro Ophthalmological Associates, 11/01/00 - 06/30/03
- Assistant Director of Development/Fundraising Coordinator, The Groden Center of Rhode Island, Providence, RI, 06/01/02 - 05/31/07
- Central Service Coordinator, Lifespan (Rhode Island Hospital), Providence, RI, 12/01/07 - 06/30/08
- Development Administration/Fundraising Coordinator, Women's Center of Rhode Island, Providence, RI, 06/01/08 - 01/31/09
Summary Of Achievements
- Executive Coordinator/Assistant, Administrative leader with 30+ years' broad-ranging experience providing executive support across corporate, healthcare, and non-profit industries. Highly organized and detail-oriented, with a proven ability to manage business office functions, provide executive-level support, and facilitate smooth operations and successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution.
- Patient Advocate/Coordinator, Built strong relationships with patients to educate target demographics (seniors) on how to understand their medical insurances and how they worked. Supported patients with complex medical situations to optimize care for best outcomes. Follow through on patient requests and concerns. Reviewed and explained medical charts via EMR; prioritizing and responding to patient emails; answering and returning phone calls; organizing EMR documents; maintaining EMR records; and managing in-home care therapy and/or travel arrangements for care.
Certification
Certification - Development & Fundraising - Boston University
Timeline
Program Coordinator - Provision of Care & Special Populations Unit - Contractor
State of Rhode Island | Executive Office of Health & Human Service
08.2023 - Current
Executive Coordinator - (Temp)
Rhode Island Quality Institute
01.2023 - 05.2023
Executive Assistant (Interim)
Sojourner House
09.2022 - 12.2022
Patient Care Specialist
Mountain Center Physical Therapy
11.2020 - 05.2022
Executive Assistant & Finance Coordinator
Clayton Chamber of Commerce
12.2010 - 10.2013
Development Administration/Fundraising Coordinator
Women's Center of Rhode Island
06.2008 - 01.2009
Central Service Coordinator
Lifespan (Rhode Island Hospital)
12.2007 - 06.2008
Executive Assistant & Finance Coordinator
AdvoCare Health Group
01.2007 - 04.2018
Assistant Director of Development/Fundraising Coordinator
The Groden Center of Rhode Island
06.2002 - 05.2007
Surgical Scheduler
Attleboro Ophthalmological Associates
11.2000 - 06.2003
Certified Medical Billing Professional - medical billing and coding, ICD-10, CPT, CMS 1500 forms
Medicalbilling.com
Certification in Professional Development & Fundraising - planned giving, formulating strategies for marketing, including use of traditional and social media outlets for promotion and cultivating alumni relations
Boston University
Undergraduate courses - Business Administration, concentration in English/writing
Community College of Rhode Island