Summary
Overview
Work History
Education
Skills
Timeline
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Mary Erwin

College Station

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

39
39
years of professional experience

Work History

Best Security

Guard World
College Station
08.2019 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Assisted with crowd control during large events held at the facility.
  • Verified photo IDs and tickets to allow guests passage.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Identified needs of customers promptly and efficiently.

Corrections Clinical Associate

UTMB Correctional Care - Ferguson Unit
Midway
02.2002 - 01.2024
  • Scheduled appointments efficiently to optimize workflow.
  • Ordered supplies, distributed supplies.
  • Assessed completeness of medical information in support of healthcare processes.
  • Performed duties of Safety Officer effectively.
  • Generated detailed records to ensure compliance during audits.
  • Held and facilitated various meetings.
  • Oversaw the conduct and tasks of offenders.
  • Evaluated condition of machinery and safety devices.
  • Managed inventory through consistent ordering and repair of equipment.

Senior Secretary

UTMB Health
Huntsville
11.1999 - 02.2002
  • Organized files and documents for the office in an efficient manner.
  • Provided support to department managers in terms of preparing presentations, reports, and other materials.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Maintained organized filing system of paper and electronic documents.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Developed systems to ensure that all required paperwork was completed accurately and on time.
  • Scheduled meetings and sent invitations specifying time and location.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Greeted visitors warmly and professionally.
  • Answered incoming calls and emails promptly.
  • Coordinated meetings between various departments within the organization.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Developed and maintained filing systems to ensure efficient retrieval of documents.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Produced and distributed memos, newsletters, and other forms of communication.

Correction Officer

Texas Department Of Criminal Justice
Midway
05.1994 - 10.1999
  • Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Monitored inmate behavior to prevent escape attempts, crime, and other dangerous activities.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
  • Safely transported inmates to and from work sites.
  • Observed and directed inmates during recreation, visits, telephone, and shower time.
  • Inspected cells and conducted random searches of common areas.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
  • Conducted searches of inmates and visitors to prevent the smuggling of contraband.
  • Performed head counts, checking cells for missing inmates.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Supervised inmates during day-to-day activities.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.

Administrative Sergeant

USA Army
Houston
01.1993 - 06.1999
  • Responsible for filing, typing, ordering supplies, key control, and appointed safety NCO for Headquarters Company, 75th Division, reporting to the Company Commander.
  • Certified by OSHA.
  • Organized and conducted training classes.
  • Supervised other soldiers.
  • Honorable Discharge

Administrative Specialist

USA Army
Fort Bragg
06.1986 - 03.1993
  • Provided administrative support to department staff, including scheduling appointments and organizing meetings.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Coordinated events such as conferences, workshops, seminars.
  • Compiled data from various sources to create detailed reports for management.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Performed data entry tasks in an accurate and timely manner.
  • Organized training, client meetings, team meetings and events.
  • Developed and maintained filing systems for both paper and electronic records.
  • Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Answered and routed telephone calls and took messages.

Education

Alamo Safety Center
San Antonio, TX
05-1997

Some College (No Degree) - General Studies

Fayettville State University
Fayetteville, NC

Skills

  • Leadership
  • Excellent communication

Timeline

Best Security

Guard World
08.2019 - Current

Corrections Clinical Associate

UTMB Correctional Care - Ferguson Unit
02.2002 - 01.2024

Senior Secretary

UTMB Health
11.1999 - 02.2002

Correction Officer

Texas Department Of Criminal Justice
05.1994 - 10.1999

Administrative Sergeant

USA Army
01.1993 - 06.1999

Administrative Specialist

USA Army
06.1986 - 03.1993

Alamo Safety Center

Some College (No Degree) - General Studies

Fayettville State University

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Mary Erwin