Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Mary Espino

Los Banos,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Property Caretaker

KLCC
04.2014 - Current
  • Landscape grounds and maintained appearance by mowing lawns, trimming hedges and planting flowers and shrubs.
  • Manage supplies and equipment inventories and let supervisor know when to reorder.
  • Provide security for property and belongings of guests.
  • Keep clubhouse and property clean.
  • Managed supplies and equipment inventories and replenishments to meet operational needs.
  • Landscaped grounds and maintained appearance by mowing lawns, trimming hedges and planting flowers and shrubs.
  • Liaised with contractors and vendors to achieve required services within cost and time constraints.
  • Observed security systems and responded to security breaches quickly for prompt emergency support.

Apartment Manager

N/A
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Prepared and processed lease and rental applications using Software.
  • Managed property financial records by collecting rent from Number tenants and reconciling monthly accounts payable and receivable.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.

Food Server

Various
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Documented orders accurately to track sales and properly bill guests.
  • Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Vocational

High School Diplomacy -

Marello Prepartory
Santa Cruz, CA
06.1973

Skills

  • Property Information
  • Support Personal Needs
  • Coordinate Resources
  • Property Tours
  • Managing Subcontractors
  • Tenant Improvements
  • Schedule Appointments
  • Guest Satisfaction
  • Positive Rapport-Building
  • Property Reporting
  • Property Evaluation

Timeline

Property Caretaker

KLCC
04.2014 - Current

Apartment Manager

N/A

Food Server

Various

Vocational

High School Diplomacy -

Marello Prepartory

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Mary Espino