Mary Failey
Bristol,Ct
Summary
Proven track record in enhancing customer engagement and sales revenue at Sally Beauty through expert product recommendations and upselling techniques. Skilled in organization, multitasking, and fostering strong customer relationships. Demonstrated ability to work collaboratively in team settings, significantly improving client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sally Beauty
05.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Sales Associate
TJ Max
10.2020 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
PCA
Allied Community Services
01.2018 - 10.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Education
High School Diploma -
Hartford Public High School
Hartford, CT06.2001
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
Certification
Guard card active till 2025
cpr certificate active till 2025
Timeline
Beauty Advisor
Sally Beauty
05.2023 - Current
Sales Associate
TJ Max
10.2020 - 05.2023
PCA
Allied Community Services
01.2018 - 10.2022
High School Diploma -
Hartford Public High School