- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I like working with my hands and fixing things
- Cooking
- Experimenting with different creative mediums, like knitting, crafting, and sketching, to expand skills and techniques
- Avid Reader
- Strategy Games
- Video Gaming
Mary Favela
Northport
Summary
Detail-oriented and highly motivated Criminal Justice student with strong research, communication, and organizational skills. Experienced in customer-facing roles and team leadership. Seeking to leverage these skills in a legal support position such as a legal assistant or paralegal to contribute to case preparation, client services, and office efficiency.
Overview
9
9
years of professional experience
Work History
Front of House Manager (Key)
Baumhower's Victory Grille
05.2026 - Current
- Oversaw daily operations to enhance customer service and elevate staff performance.
- Trained and mentored new staff on company policies and customer engagement techniques.
- Led team meetings to communicate goals, share updates, and foster a collaborative work environment.
- Addressed guest complaints to uphold positive customer experience.
- Evaluated customer feedback to identify areas for service improvement and operational adjustments.
- Managed budgeting and financial reporting, aligning expenditures with organizational objectives.
- Partnered with back-of-house management to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Created training materials to streamline onboarding process for new employees.
Server
Baumhower's Victory Grille
05.2022 - Current
- - Maintained professionalism while serving diverse clientele in a fast-paced environment
- - Cultivated conflict resolution skills and attention to detail through daily customer interactions to enhance customer satisfaction
- Collaborated with team members to ensure timely service delivery in a busy workplace
- Managed multiple responsibilities simultaneously while maintaining composure in high-stress situations
Server
Southern Ale House
06.2023 - 12.2023
- - Delivered exceptional service in an upscale setting, emphasizing discretion and clear communication
- - Adapted quickly to new systems and processes, enhancing customer satisfaction
- - Collaborated to resolve service issues, fostering guest loyalty
Front of House Manager
Freddy's Frozen Custard
11.2017 - 05.2022
- - Led team in high-volume environment, making timely decisions to maintain service quality
- - Resolved escalated customer concerns with discretion and professionalism, enhancing customer satisfaction
- - Supervised staff and scheduled shifts to ensure smooth front-of-house operations
- - Gained foundational administrative experience including inventory management and team development
Education
Bachelor of Arts - Criminal Justice, Minor in History
The University of Alabama
Tuscaloosa, AL05-2027
High School Diploma -
Oak Mountain High School
Birmingham, AL05-2019
Skills
- - Event Planning
- Event coordination
- - Customer Service & Client Relations
- - Customer Engagement
- - Time management
- - Recordkeeping
- - Team leadership
- - Problem solving
- - Microsoft Office Suite (Word, Excel, PowerPoint)
- - Communication skills
Interests
Timeline
Front of House Manager (Key)
Baumhower's Victory Grille
05.2026 - Current
Server
Southern Ale House
06.2023 - 12.2023
Server
Baumhower's Victory Grille
05.2022 - Current
Front of House Manager
Freddy's Frozen Custard
11.2017 - 05.2022
Bachelor of Arts - Criminal Justice, Minor in History
The University of Alabama
High School Diploma -
Oak Mountain High School