MARY FEAGLE
Overland Park,KS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
H&R BLOCK
01.2024 - 04.2024
- Greet Clients
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Guest Service Specialist
Hy-Vee Grocery Store
06.2023 - 11.2023
- As Guest Service Specialist, duties varied with variety of schedules, responsible for putting out daily/weekly adds, daily newspapers, put stamps in stamp drawer, print money orders at customer's request, get money for two tills from safe area, turn on lottery machine, set out scratcher tickets, answer all incoming calls and page or transfer to appropriate department, refunds, exchanges.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Upsold morning/evening newspapers, lottery tickets and money orders resulting in increased revenue and guest satisfaction.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with guests, fostering loyalty and repeat business.
- Maintained clean and welcoming guest service area, setting tone for positive guest experience upon arrival.
- Answered all phone calls for store, delivered messages, mail and packages left for employees.
- Handled high-pressure situations with grace, maintaining professionalism at all times.
- Delivered exceptional service through effective communication and active listening to guests'' needs.
Customer Service Representative
UHG, United Health Group
09.2021 - 01.2022
- Served as customer service representative in call center, receiving and responded to 75-100 incoming calls for clients ordering and refilling specialty drugs.
- Managed incoming calls, directed to appropriate department
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
2020 US Census Bureau
01.2020 - 08.2020
- Established with US Government with fingerprinting and background check.
- Serving as Customer Service Representative with 2020 Census Team, interviewing applicants
- Follow up and communicate with applicants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about census updates and changes.
Private Caregiver
Planned Career Break
01.2019 - 11.2019
- Intentional pause to focus on full-time caregiving for family member.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Customer Service Representative
CVS Specialty Pharmacy
10.2018 - 12.2018
- Served as customer service representative in a call center, receiving and responded to over 100 incoming calls for clients ordering and refilling specialty drugs.
- Managed up to 100 incoming calls and directed to appropriate department as needed.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Nursing Unit Secretary - Temporary Assignment
North Kansas City Hospital
07.2018 - 09.2018
- Offered superior patient service while overseeing visitors check-in and monitoring visitor passes.
- Responsible for transferring of baby/mother from delivery suite to assigned rooms.
- Processed birth certificates on MoEVR website accurately and in a timely manner.
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Streamlined admissions process for patients, ensuring smooth transitions to their designated units.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
Front Desk Associate
Johnson County Imaging Center
05.2016 - 06.2017
- Answered multi-line phone system responding to inquiries, transferring callers to appropriate department or staff member.
- Maintained transaction security while verifying payment cards against identification.
- Greeted guests at front desk while engaging in pleasant conversations while managing check-in process.
- Used internal software processing check-ins and check-outs and update demographics.
Administrative Assistant/Credentialing Coordinator
Kansas City Women's Clinic
07.2004 - 04.2016
- Credentialing 12 physicians,4 nurse practitioners at 3 area hospitals.
- Adept in the verification of OB patient insurance benefits.
- Renewed KS Licensure's for 12 physicians
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Wyandotte High School
Kansas City, KSSkills
- Inbound and Outbound Calling
- Team Player
- Medical terminology & Transcription
- EHR/Electronic Health Records
- Insurance Verification
- Administrative support
- Professional telephone demeanor
- Credentialing
- Medical Records
- Windows Operating System
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
Timeline
Customer Service Representative
H&R BLOCK
01.2024 - 04.2024
Guest Service Specialist
Hy-Vee Grocery Store
06.2023 - 11.2023
Customer Service Representative
UHG, United Health Group
09.2021 - 01.2022
Customer Service Representative
2020 US Census Bureau
01.2020 - 08.2020
Private Caregiver
Planned Career Break
01.2019 - 11.2019
Customer Service Representative
CVS Specialty Pharmacy
10.2018 - 12.2018
Nursing Unit Secretary - Temporary Assignment
North Kansas City Hospital
07.2018 - 09.2018
Front Desk Associate
Johnson County Imaging Center
05.2016 - 06.2017
Administrative Assistant/Credentialing Coordinator
Kansas City Women's Clinic
07.2004 - 04.2016
High School Diploma -
Wyandotte High School