Mary Fields
Rocky Gap,VA
Summary
Proven in enhancing visitor satisfaction at Bland County Wolf Creek Indian Village & Museum, I leveraged exceptional communication and public speaking skills to achieve high feedback scores. Demonstrated versatility across roles, significantly improving kennel operations and warehouse efficiency, with a keen focus on results and a strong ability to adapt and excel in diverse environments.
Overview
21
21
years of professional experience
Work History
Tour Guide
Bland County Wolf Creek Indian Village & Muesum
05.2017 - Current
- Enhanced visitor experience by delivering engaging and informative museum tours.
- Fostered a positive learning environment for school group visits through interactive tours designed specifically for younger audiences.
- Contributed to increased visitor engagement through creative storytelling techniques that brought exhibits to life.
- Achieved consistently high scores on post-tour visitor feedback surveys, reflecting a high level of satisfaction with the guided tour experience.
- Increased visitor satisfaction through personalized tour content tailored to diverse age groups and interests.
- Enhanced accessibility for differently-abled guests through specialized accommodations incorporated into guided tours as needed.
- Managed crowds efficiently during busy periods, ensuring all guests received an enjoyable museum experience without feeling rushed or overwhelmed.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 25 people on scheduled tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
Kennel Worker
Tucker Veterinarian Clinic
06.2007 - 12.2011
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to [State] health code guidelines.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
- Maintained open lines of communication with pet owners through regular updates on their pets'' well-being during boarding stays.
- Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
- Implemented effective record-keeping systems to track animals'' care progress and ensure efficient communication among team members.
- Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Facilitated smooth check-in/check-out processes for clients while ensuring all necessary documentation was completed accurately.
- Promoted good hygiene in animals by seeing to grooming needs.
- Provided timely medical attention for animals through regular health checks and prompt communication with veterinary staff.
- Contributed to efficient operations by updating records, managing inventory, and communicating effectively with team members.
- Collaborated with veterinary staff to develop tailored care plans for animals with specific medical needs or behavioral challenges during their stay at the kennel facility.
- Enhanced the overall appearance of kennel facilities by performing regular maintenance tasks such as painting, minor repairs, and landscape upkeep.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Personal Embroidery/Picker/Warehouse Packer
Plow & Hearth
04.2003 - 07.2007
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Sorted and organized items in designated areas for easy access.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Followed safety protocols and procedures to minimize workplace accidents.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Contributed to the achievement of warehouse performance goals by consistently meeting or exceeding individual picking targets.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Helped maintain optimal stock levels by communicating low inventory situations promptly to relevant departments.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Chantilly High School
Chantilly, VA06.1976
Skills
- Public Speaking
- Presentation Skills
- Local history
- Exceptional communication
Timeline
Tour Guide
Bland County Wolf Creek Indian Village & Muesum
05.2017 - Current
Kennel Worker
Tucker Veterinarian Clinic
06.2007 - 12.2011
Personal Embroidery/Picker/Warehouse Packer
Plow & Hearth
04.2003 - 07.2007
High School Diploma -
Chantilly High School
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