Mary Fiore

• Streamlined filing systems to enhance document retrieval and organization efficiency.
• Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
• Managed daily office tasks such as answering phones, banking deposits
• Streamlined office processes by implementing efficient filing systems and document management.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Purchased and maintained office supplies.
• Processed incoming and outgoing mail and packages
• Coordinated and scheduled meetings and appointments.

• Planned and organized weekly meetings for Girl Scout troop members.
• Facilitated activities to foster team building among scouts.
• Provided guidance and support to scouts on their journey to earning badges.
• Volunteered in Weston Connecticut than moved to Boca Raton in 2014 where I continued to lead until my daughter graduated High School
• Served as a member of the Girl Scout Council of our chapter for Two Years

• Oversaw daily operations of school store, ensuring efficient product management and customer service.
• Trained and mentored staff on inventory control and sales techniques to enhance team performance.
• Implemented promotional strategies to increase student engagement and boost sales during peak .
• Sent out emails for volunteers to assist at school store as well as events

• Assisted with the organization of school-wide events, such as fundraisers and carnivals.
• Conducted surveys and collected feedback from teachers, staff, and parents to assess needs for upcoming PTO initiatives.
• Coordinated with other volunteers to ensure smooth functioning of various activities during school events.

Worked in Hospitalty as well as Room Mom for three years

• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Kept ledger of all Bills for Accounts Payable that were sent to Corporate
• Went on Customer Service calls with our team to improve Customer Relations
• Stepped up as Front Desk Receptionist when employee was out sick, out to lunch or on vacation

• Greeted customers warmly and made them feel welcome.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Maintained organized filing systems for client records and design project documentation.
• Assisted clients with inquiries, providing exceptional service to enhance customer satisfaction.
• Trained new reception staff on operational protocols and customer service standards.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.