Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Fletcher

Locust Grove,VA

Summary

Experienced switchboard operator and administrative professional with over 15 years in customer service and office management within healthcare and construction sectors. Skilled in managing high-volume call operations, maintaining precise records, and optimizing administrative workflows. Expertise in accounts payable, invoicing, and vendor relations enhances financial efficiency. Dedicated to providing outstanding service and building strong client relationships.

Overview

22
22
years of professional experience

Work History

Hospital Switchboard Operator

Fauquier Hospital
Warrenton, VA
06.2020 - Current
  • Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
  • Handled a high volume of inbound customer calls, averaging 300 calls per day
  • Maintained a positive attitude during challenging interactions with upset or irate customers, deescalating situations effectively

Receptionist/AP

Carriage Hill Health & Rehab
Fredericksburg, VA
06.2018 - 06.2020
  • Review vendor/contractor invoices for accuracy/approval and enter data into accounting software.
  • Strong experience in Customer service.
  • Processed incoming mail, copying, faxing, maintaining files, and a variety of office duties.
  • Prepared outgoing mail to include maintaining postage meter and funds and ensured Federal Express packages were prepared properly
  • Answer all incoming calls.
  • Greet all customers coming into the facility. Direct them to residents' rooms.
  • Entering patient demographics, verification of insurance, collections of monies.

Administrator/Sales/Scheduler

ThisnThat Amish Outlet
Warrenton, VA
05.2017 - 04.2018
  • Strong experience in Customer service and advertising method.
  • Knowledge of Amish building products, sheds, chicken coops, run-ins and furniture etc.
  • Follow up calls to customer and handling all incoming calls.
  • Assisting customers with material color selection when ordering a product.
  • Taking payments and putting into cash log.
  • Handle multiple priorities with attention to detail such as reviewing accounts, scheduling.
  • Work both independently and within a team environment.
  • Communicate with managers, customer to maintain a time of delivery for their product.
  • Also schedule site visit for customer to make sure we can get our truck on their property for delivery.

Certified Sales Consultant

Safford RV
Thornburg, VA
11.2016 - 05.2017
  • Responsible for achieving annual sales and profit objectives for a defined territory.
  • Obtain new business and exceed annual territory sales budget each year by presenting new test information, up selling and seeking out new sources of revenues from clients.
  • Develop and present personalized sales presentations to professional audiences; demonstrate company product and services.
  • Establish positive long-term client relations through scheduling and conducting calls with clients.
  • Develop and maintain a full business pipeline of prospective clients and assume all territory management in an assigned geographic region.
  • Provide timely and accurate reporting of pipeline, account plans and territory management activities as required.
  • Work closely with Regional Manager to develop assigned territory in line with company's objectives.
  • Maintain knowledge of competitors and their presence in assigned territory.
  • Customer Service

Certified Sales Consultant

BATTLEFIELD TOYOTA
Culpeper, VA
03.2016 - 09.2016
  • Responsible for achieving annual sales and profit objectives for a defined territory.
  • Obtain new business and exceed annual territory sales budget each year by presenting new test information, up selling and seeking out new sources of revenues from clients.
  • Develop and present personalized sales presentations to professional audiences; demonstrate company product and services.
  • Establish positive long-term client relations through scheduling and conducting calls with clients.
  • Develop and maintain a full business pipeline of prospective clients and assume all territory management in an assigned geographic region.
  • Provide timely and accurate reporting of pipeline, account plans and territory management activities as required.
  • Work closely with Regional Manager to develop assigned territory in line with company's objectives.
  • Maintain knowledge of competitors and their presence in assigned territory.
  • Customer Service

Permit Coordinator/Administrative Assistant/Customer Service

LENNAR HOME BUILDERS
Manassas, VA
02.2013 - 02.2016
  • Acquires permits for construction projects, obtain documents from Engineers and Architects, preparing applications and securing required agency or board approval, acting as company liaison to each municipality.
  • Coordinate paperwork and applications with outside consultants as necessary.
  • Work with engineers and architects to solve discovered plan deficiencies and mitigate permit approval to final stages of permitting process.
  • Maintain all company files relating to site plan application, approvals, licenses and permits.
  • Preview any plans issued out of the division for correct revision dates.
  • Creates and manages selection and specification information for each home scheduled to start construction.
  • Schedule and coordinate meetings and appointments involved in the permitting process.
  • Prepare check requests.

Accounts Payable Specialist / Administrative Assistant

PATHWAY HOMES, INC
Fairfax, VA
02.2011 - 01.2013
  • Processed 50-60 invoices daily as part of full cycle accounts payable.
  • Reviewing all supporting documentation.
  • Review vendor/contractor invoices for accuracy/approval and enter data into accounting software.
  • Review and edit employee's expense reports to ensure compliance with company policies before receiving payment. Maintains monthly travel accounts.
  • Pull and prepare all back up support documentation and prepare for weekly check run.
  • Track credit card activity and maintain spreadsheets utilizing Excel.

Bus Driver

STAFFORD COUNTY PUBLIC SCHOOLS
Stafford, VA
10.2010 - 02.2011
  • Drove school bus; picked up and delivered students to/from school and to special events, enforcing appropriate conduct standards for students.
  • Performed pre-trip inspection of school bus and reported operating and equipment deficiencies.
  • Accountable for all flares, first aid kits, fire extinguishers, and other equipment on bus.
  • Maintained accurate record of time spent driving and submitted timesheet monthly.
  • Maintained a record of appropriate attendance and punctuality.

Accounts Payable Specialist/Office Manager/Customer Service

AGUSTA WESTLAND BELL, LLC
Reston, VA
06.2007 - 06.2009
  • Company Overview: DoD contractor
  • Served as primary accounting specialist for this DoD contractor.
  • Processed 200-300 invoices daily as part of full cycle accounts payable, reviewing vendor/contractor invoices and entering data into Deltek Costpoint/Sage. Matched purchase orders to invoices and maintain PO log.
  • Maintained monthly travel account and reviewed/edited employee's expense reports for compliance.
  • Prepared all back up support documentation and mailed out checks.
  • Tracked credit card activity and maintained spreadsheets utilizing Excel, balancing the Corporate American Express card monthly.
  • Reconciled vendor statements and posted journal entries.
  • Processed Foreign Currency payments monthly.
  • Processed yearly 1099's.
  • Prepared and posted daily activity schedules for the facility. Directed phone calls and recorded messages.
  • Processed incoming mail, copying, faxing, maintaining files, and a variety of office duties.
  • Maintained the organization and order of the file room, filing cases accurately. Used the file tracking system to scan files in and out of the department. Used Excel spreadsheets to document closed case files.
  • DoD contractor

Accounts Payable Specialist/Settlement Associate/Office Manager/Customer Service

CENTEX HOMES
Chantilly, VA
08.2003 - 06.2007
  • Processed 250 invoices daily, entering data into system and scheduling for payment. Pulled and prepared all back up support and mailed out checks.
  • Edited expense reports and contractors invoices for payment.
  • Maintained relevant policies and procedures for accounts payables, purchasing and travel.
  • Checked housing regulation for approval on work done out in the field.
  • As Settlement Associate, scheduled pre-settlement occupancy (PSO) and settlements/dates, providing notice to customer and tracking a timeline for closing activities.
  • Followed up with written confirmation to purchaser.
  • Copied letters to sales, construction, field manager, construction manager, Title Company, lender and realtor.
  • Updated system with PSO and settlement dates and times.
  • Maintained files to keep track of received closing package items to include a Residential Warranty Company (RWC) booklet, termite certificate, house surveys, occupancy permits and house keys.
  • Prepared for and attended weekly processing meeting.
  • Updated system with outside lender information, loan processing, and approval.
  • Directed incoming calls and ensured incoming mail was date stamped and forwarded to the appropriate staff immediately.
  • Prepared outgoing mail to include maintaining postage meter and funds and ensured Federal Express packages were prepared properly.
  • Ensured office supplies were stocked and replenished, when necessary.
  • Prepared invoices for supplies - reviewed, verified, and forwarded to Controller for final approval.

Education

High School Diploma -

Woodbridge High School
Woodbridge, VA
06.1977

Skills

  • Microsoft
  • Microsoft Word
  • Outlook
  • Accounts Payable
  • Journal Entries
  • Accounting Software
  • Office Management
  • General Ledger Reconciliation
  • Typing
  • Account Reconciliation
  • Deltek Costpoint & Sage Acct
  • Accounting
  • Navicert
  • Office experience
  • Outlook Filing
  • Payment
  • RFMS
  • Great Plains (GP 2016)
  • Corporate Credit Card
  • Bank Reconciliation
  • Accounting Reports
  • Customer Service
  • DataPro
  • Invoice
  • Databases
  • ERP
  • Relias
  • Microsoft Access & Office

Timeline

Hospital Switchboard Operator

Fauquier Hospital
06.2020 - Current

Receptionist/AP

Carriage Hill Health & Rehab
06.2018 - 06.2020

Administrator/Sales/Scheduler

ThisnThat Amish Outlet
05.2017 - 04.2018

Certified Sales Consultant

Safford RV
11.2016 - 05.2017

Certified Sales Consultant

BATTLEFIELD TOYOTA
03.2016 - 09.2016

Permit Coordinator/Administrative Assistant/Customer Service

LENNAR HOME BUILDERS
02.2013 - 02.2016

Accounts Payable Specialist / Administrative Assistant

PATHWAY HOMES, INC
02.2011 - 01.2013

Bus Driver

STAFFORD COUNTY PUBLIC SCHOOLS
10.2010 - 02.2011

Accounts Payable Specialist/Office Manager/Customer Service

AGUSTA WESTLAND BELL, LLC
06.2007 - 06.2009

Accounts Payable Specialist/Settlement Associate/Office Manager/Customer Service

CENTEX HOMES
08.2003 - 06.2007

High School Diploma -

Woodbridge High School

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Mary Fletcher