Mary Floyd
Aubrey,TX
Summary
Proven leader at Kroger, adept in cash handling and customer service, significantly reduced cash discrepancies and customer complaints through effective team training and operational improvements. Excelled in multitasking within high-pressure environments, showcasing strong data entry skills and a commitment to excellence. Achievements include fostering teamwork and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Kroger
Kroger
07.2010 - 10.2019
Cash Office Clerk
Kroger
02.2015 - 08.2017
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
Customer Service Manager
Kroger
05.2012 - 02.2015
- Hire, train, and onboard new staff members, and provide opportunities for team members to learn and improve.
- Oversee the day-to-day operations of the customer service team, and establish department standards and procedures while fostering a positive work environment focused on teamwork and collaboration.
- Monitor and report on department performance, and track progress towards goals.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Front End Supervisor
Kroger
11.2010 - 02.2015
- Training and supervising employees, assigning tasks, and monitoring performance
- Answering questions, making suggestions, and ensuring customer needs are met
- Ensuring the department runs efficiently, maintaining a positive work environment, and following safety and security protocols.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Customer Service Representative
Kroger
08.2010 - 05.2012
- Greet customers, answer questions, and help customers find products. Help customers with product recommendations, returns, and refunds
- Operate the cash register and follow store policy for returns and refunds.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Winfrey Academy Charter School
Lewisville, TX05.2007
Skills
Accurate data entry
Cash handling expertise
Customer Service
Multitasking
Timeline
Cash Office Clerk
Kroger
02.2015 - 08.2017
Customer Service Manager
Kroger
05.2012 - 02.2015
Front End Supervisor
Kroger
11.2010 - 02.2015
Customer Service Representative
Kroger
08.2010 - 05.2012
Kroger
Kroger
07.2010 - 10.2019
High School Diploma -
Winfrey Academy Charter School
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