Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mary Fogel

Jackson,WI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Experienced in cash handling, positive attitude, most of my jobs have been cutomer service related. I am a people person, I love to make everyone smile and feel comfortable.

Overview

5
5
years of professional experience

Work History

Guest Service Associate

Racetrac Gas Station
Belleview, FL
01.2021 - 03.2024
  • Ensured that all guest inquiries were answered promptly and accurately.
  • Resolved any customer complaints or issues professionally and efficiently.
  • Processed payments for guest stays and other services rendered.
  • Maintained a neat, clean, and organized front desk area at all times.
  • Upheld company policies and procedures while ensuring compliance with safety regulations.
  • Monitored security cameras around the premises to ensure safety of guests.
  • Developed strong relationships with repeat customers through positive interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.

Barber

Downtown Barbershop
Gainesville, FL
03.2019 - 12.2021
  • Greeted customers, provided consultation services and identified customer needs.
  • Established a professional relationship with clients by providing quality haircuts and styling services.
  • Provided hair care advice, including product recommendations and styling tips.
  • Performed various cuts, trims and shaves using clippers, scissors and razors.
  • Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
  • Kept up to date on new trends in men's hairstyles and facial hair designs.
  • Demonstrated knowledge of products available for sale in the store.
  • Assisted other barbers as needed during busy times or when short staffed.
  • Promoted special offers and discounts to attract new customers.
  • Scheduled appointments for clients based on availability of staff members.
  • Ensured all safety precautions were taken while performing haircuts.
  • Managed cash register transactions accurately and efficiently.
  • Inspected equipment regularly to ensure proper functioning before use.
  • Communicated effectively with customers to create a pleasant experience.
  • Followed established procedures for cutting hair according to customer requests.
  • Adhered to state regulations regarding licensing requirements.
  • Maintained inventory of supplies such as clippers, scissors and razors.
  • Attended continuing education classes related to barbering techniques.
  • Reviewed client feedback forms after each appointment to measure satisfaction levels.
  • Provided excellent customer service by responding quickly to inquiries or complaints.
  • Managed cash register transactions accurately.
  • Sanitized equipment and parts and maintained work areas in neat fashion.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Clipped and sheared hair into diverse cuts and fades for customers.
  • Shaved customers using standard and straight razors or clippers.
  • Pre-booked future appointments to increase repeat business.
  • Handled incoming phone calls and scheduled appointments.
  • Met with customers to discuss style options, preferences, and special requirements.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.

Education

General Studies

Coconut Creek High
Coconut Creek, FL
06-1977

Skills

  • Greeting and directing
  • Security awareness
  • Strong interpersonal skills
  • Complaint handling
  • Payment processing
  • Cash handling experience
  • Professional appearance

References

References available upon request.

Timeline

Guest Service Associate

Racetrac Gas Station
01.2021 - 03.2024

Barber

Downtown Barbershop
03.2019 - 12.2021

General Studies

Coconut Creek High

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Mary Fogel