Summary
Overview
Work History
Education
Skills
Timeline
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Mary Foster

Mary Foster

Chesapeake Beach,MD

Summary

Relationship driven manager with 15+ years of experience focusing on hiring, training, developing, and leading results-driven teams. Proven employee retention through consistent communication and follow-up, developmental action plans, and performance reviews

Overview

26
26
years of professional experience

Work History

Area Manager

Industrious
Washington , DC
11.2022 - Current
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Supervised business functions, employee staffing, customer retention and financial accountability for locations.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Aligned procedures and protocols with changing business demands.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Worked with direct reports to develop and implement action plans, improving operating results.

Community Manager

Industrious
Washinton, District Of Columbia
02.2020 - Current
  • Launched Mt Vernon while still managing a location that was at 80% occupancy. Acted as liaison between Design, Construction, Facilities, and IT teams
  • Fostered productive, engaging community to bring location from a 23% NPS to >80%. Maintained a NPS >80% at new launching location
  • Manage 200+ members and two Operation Associates
  • Strategize and identify areas for location improvement and growth around member engagement, long term facilities goals, and team/member engagement
  • Acted as a resource and have been leading the referral program
  • Launched the companies first refine suite and have navigated through challenges and building a relationship with Instacart


Area Manager

Alex and Ani
Oxon Hill, MD
02.2015 - 01.2020
  • Manage 6 location in the DC, MD and Virginia area
  • Train, develop, and lead the staff to deliver high quality guest experience
  • Review District Schedules
  • Oversee all aspects of store operations with an emphasis
    on meeting/exceeding budgeted sales, expense, and profit
    goals
  • Manages sales floor and drives retail and store sales by
    addressing guest concerns, coaching associates, and
    maintaining loss prevention guidelines
  • Demonstrates knowledge and passion for company products and services
  • Ensures all company policies, standards, and procedures
    are consistently followed
  • Addresses all guest concerns and questions promptly and
    with professionalism
  • Train new store managers on the journey and core values
    of the company
  • Increase the stores sales and KPI's through training and
    development
  • Partner with existing stores to help with hiring and training
    of new employees
  • Host in store charity events that brought in over $60,000 in sales
  • Volunteer with my team to give back to the community
  • Aligned procedures and protocols with changing business demands.

Associate Manager

Ulta Beauty Inc.
Waldorf, MD
06.2013 - 06.2015
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Branch Manager

M&T Bank
Upper Marlboro, MD
02.2007 - 02.2013
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Planned work schedules to maintain adequate staffing levels.
  • Worked with past-due customers by developing plan for resolution.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Developed annual branch business plan for maximum profitability and effectiveness.

Store Manager

Aeropostale
Waldorf, MD
08.2005 - 06.2006
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Store Manager

The Children's Place
Waldorf, MD
08.1997 - 08.2005
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.

Education

High School Diploma -

Northern High School
Owings, MD

Skills

  • Operations Management
  • Customer Relationship Management
  • Team Training
  • Financial Budgeting and Reporting

Timeline

Area Manager

Industrious
11.2022 - Current

Community Manager

Industrious
02.2020 - Current

Area Manager

Alex and Ani
02.2015 - 01.2020

Associate Manager

Ulta Beauty Inc.
06.2013 - 06.2015

Branch Manager

M&T Bank
02.2007 - 02.2013

Store Manager

Aeropostale
08.2005 - 06.2006

Store Manager

The Children's Place
08.1997 - 08.2005

High School Diploma -

Northern High School

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