Mary Francis Finney
Houston,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
30
30
years of professional experience
Work History
Merchandise Service Team
Lowes Home Improvment
Houston, Texas
06.1995 - Current
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customers' questions and provided information on store procedures or policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained knowledge of current sales promotions and new product releases.
- Handled cash register operations accurately during peak times.
- Promoted available products and services to customers during service, account management and order calls.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Planned advertising campaigns for online, print and other mediums.
- Coordinated marketing events for showcasing product and service offerings.
- Implemented pricing systems, processes, and guidelines to attain sales goals.
- Prepared reports detailing sales volume, gross margins, markup percentages, and other relevant metrics.
- Maintained accurate records of all transactions involving pricing activities.
- Audited existing processes related to pricing operations to ensure accuracy.
Education
High School Diploma -
Franklin Senior High
Franklin, LA05-1981
Skills
- Point-of-sale operation
- Transaction processing
- Customer service
- Inventory management
- Sales reporting
- Cash handling
- Communication
- Time management
- Project planning
- Computer skills
- Effective communication
- Attention to detail
Timeline
Merchandise Service Team
Lowes Home Improvment
06.1995 - Current
High School Diploma -
Franklin Senior High
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