Mary Francois
San Antonio,TX
Summary
Diligent Childcare Director with [Number] years of experience directing enrichment activities, curriculum and caring for children in licensed childcare facility. Oversees staff and operations to meet [State] licensing standards and contract requirements resulting in successful inspections and monitoring reviews. Cultivates safe and nurturing environment for children while maintaining profitability and business growth.
Overview
21
21
years of professional experience
Work History
Childcare Instructor
Catholic Charities Archdiocese Of San Antonio
09.2022 - Current
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
Office Manager
Jupe Mills Of San Antonio LTD.
05.2006 - 08.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Bank Teller
JPMorgan Chase
10.2004 - 05.2006
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Head Clerk
Super S Foods
08.2002 - 11.2004
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Education
High School Diploma -
Pleasanton High School
Pleasanton, TX10.2003
Skills
- Dietary Needs
- Instructional Strategies
- Constructive Feedback
- Coding Guidelines
- Positive Reinforcement Methods
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Childcare Instructor
Catholic Charities Archdiocese Of San Antonio
09.2022 - Current
Office Manager
Jupe Mills Of San Antonio LTD.
05.2006 - 08.2022
Bank Teller
JPMorgan Chase
10.2004 - 05.2006
Head Clerk
Super S Foods
08.2002 - 11.2004
High School Diploma -
Pleasanton High School
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