Summary
Overview
Work History
Education
Skills
Timeline
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MARY FRANKLYN

Miami,FL

Summary

Business professional with several years of experience in sales, customer service, and marketing. Key strengths include organizational skills, time management, planning, problem-solving, data analysis, communication and building strong relationships. Ability to be proactive, self-driven and manage multiple tasks with competing timelines. Possess strong leadership skills, strategic thinker and make effective recommendations quickly. Work well independently and as a supportive team player. Committed to continuous learning and professional growth.

Overview

24
24
years of professional experience

Work History

Business Development Representative

Aero Marine Interior, Inc
08.2018 - Current
  • Target client opportunities through outbound sales calls, e-mails, networking events, trade shows and visits (both face-to-face and virtual) and converting them from leads to real opportunities.
  • Conduct market research to remain knowledgeable about changes in the aviation industry that may impact our business, and the current competitive landscape.
  • Exceeded sales goals annually by increasing sales between 17% to 20%.
  • Spearheaded new aircraft window repair facility which increased window sales by over $1MM annually.
  • Used Quickbase to handle current portfolio and prospective leads.
  • Lead all marketing efforts in the development and deployment of sales collateral, proposals and presentation materials.
  • Process repair orders, marketing analytics and sales quotes by using; The 145, ILS, PartsBase, Aeroxchange and Aeroparts.

Assistant Manager

American Eagle
09.2017 - 07.2018
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Conduct market analysis and study trends in the retail market and plan marketing strategies.
  • Develop monthly updates of pricing analysis and update changes in prices and product line.
  • Builds strong customer relationships by using CRM and brand awareness, with the use of social media, and provides quality service in an effort to retain customer base.
  • Reviewed sales and gross profit report to assess company efficiency.

Assistant Manager

BEBE
08.2014 - 08.2017
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Store Manager

BCBGMAXAZRIA GROUP
10.2010 - 07.2014
  • Increased in store sales by 27% and also accounted for an overall increase in sales of 7% within the district through effective use of in store promotions (clearance sales, price discounts, customer loyalty programs etc) and sale associates incentive programs.
  • Decreased in store costs by 11% by more prudent staff scheduling/assignments, without impacting productivity.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Generated close to $2MM in new customer business through database marketing and internet postings (use of social media such as twitter, instagram, facebook etc).
  • Saved an estimated 15% in recruiting and administrative costs by in-sourcing for permanent positions (assistant manager, key holder positions, etc) and ensuring a large enough pool of temporary sales associates.

Human Resource Assistant

Modell’s Sporting Goods
05.2000 - 06.2008
  • Provide coaching and guidance, which also include conflict resolution.
  • Conduct and coordinate the onboarding process for new hire.
  • Ensure employee benefit paperwork is completed and filed
  • Conduct New Hire Orientation.
  • Plan, organize and coordinate job fairs for recruiting new employees.
  • Ensure full compliance of HR initiatives (staffing, people processes, compensation, employee relations and organizational development) to drive growth initiatives.
  • Ensure Company and Human Resource policies and procedures are executed with excellence.
  • Drive recruitment, selection, and succession planning strategies in order to create a pipeline of new talent.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Education

Bachelor of Science -

The City University of New York (CUNY)
Brooklyn, NY

Skills

  • Business Relationship Management
  • Lead prospecting
  • Relationship Building
  • Market Research
  • Email campaigns
  • Customer Relationship Management
  • Contract Negotiation
  • Sales strategy

Timeline

Business Development Representative

Aero Marine Interior, Inc
08.2018 - Current

Assistant Manager

American Eagle
09.2017 - 07.2018

Assistant Manager

BEBE
08.2014 - 08.2017

Store Manager

BCBGMAXAZRIA GROUP
10.2010 - 07.2014

Human Resource Assistant

Modell’s Sporting Goods
05.2000 - 06.2008

Bachelor of Science -

The City University of New York (CUNY)

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MARY FRANKLYN