Mary Frazier
Independent Contractor/ Business Owner
Buford,GA
Summary
Advanced Operations Manager offering over 10 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Operations Manager
Loadus LLC
Atlanta, GA
01.2021 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Investigated and resolved departmental non-conformances.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Delegated agents daily tasks to employees, streamlining daily progress and efficiency.
- Scheduled employees for agents shifts, taking into account customer traffic and employee strengths.
Operations Supervisor
Marriott
Nashville, TN
05.2017 - 03.2020
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity with creating incentive
- Motivated and trained employees to maximize team productivity.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Encouraged and promoted ideas aligned to business needs and benefits.
Inbound Sales Supervisor
Comcast
Alpharetta, GA
02.2013 - 10.2018
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Negotiated manufacturing service agreements and quality standards.
- Reduced customer service complaints by designing new methods of resolution.
- Built strong relationships with customers by following up on previous purchases and installs.
- Conducted forecasting to determine possible changes and issues for supply chain business.
- Performed payroll responsibilities every other week by correcting any variances and scheduling conflicts.
- Maintaining and updating schedules, calendars, and agendas. Verifying the availability of CAE's and external participants for planned meetings.
Education
High School Diploma -
Dundee Crown
Carpentersville, IL 08.2000 - 04.2004
Skills
Budgeting and forecasting
undefinedTimeline
Operations Manager
Loadus LLC
01.2021 - Current
Operations Supervisor
Marriott
05.2017 - 03.2020
Inbound Sales Supervisor
Comcast
02.2013 - 10.2018
High School Diploma -
Dundee Crown
08.2000 - 04.2004
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