Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MARY FREEMAN

Indianapolis

Summary

Professional and driven Adminstrative Assistant with over 16 years of Adminstrative experience in both medical and non-medical capacities. Ability to facilitate internal and external communications, along with the day-to-day administrative and operational functions by working alongside Executive level officials. Focused and driven to achieve maximum operational impacts while saving time by being more efficient in using business objectives and comprehensive administrative knowledge. Military trained to easily adapt to any time of environment.

Overview

22
22
years of professional experience

Work History

Delivery Driver

Amazon Flex
07.2021 - 02.2025
  • Scanned and sorted all packages for route.
  • Delivered various packages all over central Indiana in a timely manner.
  • Held a fantastic delivery standing.
  • Followed suggested routes given by Amazon to ensure all packages were delivered in a friendly and professional manner.

Certified Surgical Technologist

St. Elizabeth Hospital East
02.2017 - 05.2017
  • Surgical scrub and sterile technique
  • Gathering supplies, instruments and checking cases
  • Passing and assisting in multiple specialties
  • Attending inservices to stay abrupt on new equipment
  • Performing all counts of sponges, sharps and instruments
  • Anticipating the needs of the surgeon
  • Participating in timeouts before and after procedures
  • Accepts constructive criticism to make my performance better

Data Entry Clerk

Professional Management Enterprises
10.2021 - 04.2023
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Called all mental health facilities and autism service centers by county to verify all information on their website.
  • Provided a list of all free services offered for mental health and autism.
  • Updated existing records with new or revised information as needed.

Executive Assistant

Advanced Engineering Consultants
12.2021 - 12.2021
  • Daily communications through Microsoft Teams
  • Daily communications through Microsoft Outlook
  • Daily use of Microsoft Excel and Word
  • Scheduling meetings with site teams
  • Scheduling meetings with staff
  • Managing Front Desk Operations
  • Attention to detail in editing site schematics and blue prints
  • Working alongside and assisting engineers with daily tasks

Customer Experience Professional

Lowe's
07.2021 - 11.2021
  • Daily, consistent communication with customers
  • Assisting customers with order status
  • Assisting customers with setting up military discounts
  • Assisting Customers with deliveries
  • Handling customer comments, compliments and complaints
  • Weekly Microsoft Teams meetings with team members
  • Handling calls of all types in queue with minimal to no assistance from management
  • Data entry for each call
  • Worked efficiently and multitasked

Administrative Assistant/Warehouse Manager

Nexxt Spine
08.2018 - 07.2021
  • Managed Front Desk Operations
  • Daily communications via multi-line phone system and Microsoft Outlook
  • Scheduled and booked travel and hotel for staff and incoming guests
  • Scheduled and arranged pick up and delivery of catered meals
  • Daily data entry into SAP
  • Daily use of Salesforce
  • Assisted Operations with counting and distributing component material
  • Managed Raw material inventory, inspection and distribution to appropriate team and machine
  • Scanned and filed all documentation for all in-house created medical devices, implants and instrumentation
  • Maintained break room with beverages and snacks for staff
  • Assisted management and quality with inventory counts
  • Managed all shipping and receiving of inventory to replenish field surgical orders
  • Shipped and received hundreds of surgical instrument trays built specifically for each surgical case
  • Operated tension tester for parts to ensure they are safe for implanting in surgery

Call Center Representative

American Specialty Health
01.2018 - 04.2018
  • Answered calls in queue across the U.S
  • Assisted clinicians and medical offices with insurance verifications
  • Assisted patients with clinician search within their network
  • Provided insurance information to customers for billing
  • Transferred calls in house for claims and other types of insurance issues

Certified Surgical Technologist

Indiana Hand To Shoulder Center
06.2016 - 02.2017
  • Perform surgical scrub prior to donning gown and gloves
  • Gather, check and open all supplies and instruments needed for surgical procedure(s)
  • Set up back table and mayo with all instruments and supplies needed for surgical procedure(s)
  • Performs all counts of sponges and sharps with circulator
  • Assists in draping the patient and gowning and gloving other staff
  • Participates in all timeouts taken during surgical procedure(s)
  • Anticipates the needs of the surgeon(s) during case by passing instruments and supplies
  • Cuts suture when directed by the surgeon
  • Maintains the highest standard of sterile technique
  • Assists in turnover and prepping of other patients
  • Assists in instrument room with turnover and processing instruments

Certified Surgical Technologist

St. Vincent Carmel Hospital, CPD
09.2014 - 06.2016
  • Assemble case carts with appropriate supplies and instruments
  • Daily use of Impress for instrument set assembly
  • Properly cleaning, disinfecting, assembling and sterilizing of instruments
  • Uses proper handwashing technique
  • Keeps a sterilization flow using the Autoclave and Sterrad machines
  • Assisting the Surgery Department by collecting supplies and instruments for procedures
  • Stays current on all CE’s and mandatory training

BDC Call Center Rep

Bob Rohrman’s Indy Honda
01.2014 - 07.2014
  • Make 70+ phone calls to customers daily
  • Schedule 10+ appointments weekly
  • Daily emails
  • Daily use of Higher Gear
  • Daily use of Auto Alert
  • Customer Service
  • Follow-up calls for sold and missed customers
  • Handling internet, phone and store leads
  • Data entry of customer wants, needs, comments, and concerns

Materials Associate

Cummins Fuel Systems
05.2011 - 03.2013
  • Making and receiving calls for customers/suppliers
  • Working daily in Microsoft Office 2010
  • Sending and Receiving emails through Lotus Notes
  • Communicating daily with coworkers and employees to stay ahead of the demand
  • Tracking parts for 2 different lines totaling over $3mil in inventory
  • Received an award for best service and on-time shipments and deliveries
  • Daily and weekly meetings with managers
  • Readily available 24 hours a day, seven days a week
  • Tracking all parts going in and out of the warehouse for machining or service to ensure proper receipt

Administrative Assistant

United States Navy
01.2007 - 01.2011
  • Maintained files for all correspondence
  • Handled incoming and outgoing mail
  • Made phone calls and answered phones for the Commanding Officer
  • Used trackers daily using Microsoft Office 2007
  • Held and attended daily meetings to discuss the day’s mission
  • Sent and received emails daily using Microsoft Outlook
  • Multitasked daily to ensure all aspects of the job were done on time
  • Typing approximately 68wpm
  • Customer Service Award for 3 consecutive months
  • Awarded 2 Good Conduct Medals for 7 ½ consecutive years of dedicated service

Flight Operations Yeoman

United States Navy
08.2003 - 01.2007
  • Scheduled airspace for 21 fighter pilots
  • Creating and Issuing daily flight schedules
  • Maintained flight logbooks for 21 pilots
  • Provided pilots with Top Secret critical essential information for mission recovery
  • Daily use of Microsoft Office for email and all correspondence

Education

Associates Degree - Surgical Technology

Harrison College
Indianapolis, IN
12.2013

Vocational Certificate - Veterinary Assisting

Ashworth College
Norcross, GA
09.2009

Skills

  • Knowledgeable in Microsoft Office
  • Excellent at providing friendly service and help
  • Ability to handle sensitive information effectively
  • Time management
  • Problem solving
  • Conflict Resolution
  • Organizational skills
  • Multitasking
  • Strong critical thinking abilities
  • Proficient typing skills

References

  • John Logsdon, US Navy Retired, 334-347-4700, john.p.logsdon.civ@mail.mil
  • Pastor Todd Falk, Head Master at Fishers Christian Academy/Pastor of Fishers Baptist Church, 317-379-7741
  • Becky Thorpe, US Navy Vet, United States Navy Corpsman (Coworker/friend), 224-639-0478
  • Amanda Smith, Highgarden Realty, She sold me my house, 317-372-7229, asmith@highgarden.com

Timeline

Executive Assistant

Advanced Engineering Consultants
12.2021 - 12.2021

Data Entry Clerk

Professional Management Enterprises
10.2021 - 04.2023

Delivery Driver

Amazon Flex
07.2021 - 02.2025

Customer Experience Professional

Lowe's
07.2021 - 11.2021

Administrative Assistant/Warehouse Manager

Nexxt Spine
08.2018 - 07.2021

Call Center Representative

American Specialty Health
01.2018 - 04.2018

Certified Surgical Technologist

St. Elizabeth Hospital East
02.2017 - 05.2017

Certified Surgical Technologist

Indiana Hand To Shoulder Center
06.2016 - 02.2017

Certified Surgical Technologist

St. Vincent Carmel Hospital, CPD
09.2014 - 06.2016

BDC Call Center Rep

Bob Rohrman’s Indy Honda
01.2014 - 07.2014

Materials Associate

Cummins Fuel Systems
05.2011 - 03.2013

Administrative Assistant

United States Navy
01.2007 - 01.2011

Flight Operations Yeoman

United States Navy
08.2003 - 01.2007

Associates Degree - Surgical Technology

Harrison College

Vocational Certificate - Veterinary Assisting

Ashworth College

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MARY FREEMAN