Mary Frey
Owensboro,KY
Summary
Accelerating business performance through process optimization, productivity growth, data aggregation, and cross-functional collaboration. Analytical, collaborative, and customer-focused leader who drives profitability and risk management for financial institutions through business analysis and loan processing. Track record of designing and executing analytics tools and strategies to maximize business performance. Leverage strong communication skills and data-driven reporting to obtain stakeholder buy-in. Natural educator who trains internal teams to exceed expectations. Proven ability to excel in high-volume, heavily regulated environments with unyielding timelines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Risk, Compliance, Audit (RCA) Specialist
U.S. Bank
08.2023 - Current
- Support enterprise risk management framework across 100+ business lines
- Coordinate data collection and assist with data analysis
- Collaborate with technical writers and change analyst to review and publish changes/updates
- Monitor systems, databases, and processes
- Create reports and recommendations for specific business lines
- Respond to escalated client concerns
- Ensure compliance with accuracy and risk guidelines
- Reached full productivity in new position in less than 6 months (compared to one year for prior specialist).
Loan Processing Supervisor
Republic Bank & Trust Company
01.2019 - 11.2022
- Led team of 20+ direct reports (loan processors)
- Trained employees on policies and procedures for loan processors
- Researched and adhered to changing state and federal regulations
- Set and enforced team goals
- Built positive team culture through recognition of achievements and team building activities
- Generated reports for senior management
- Continued to fill in as loan processor when needed
- Conducted pipeline audits for each processor
- Served as designated representative for FHA, USDA, and VA loans
- Helped with monthly 1:1's with each processor
- Implemented corrective actions as needed
- Pulled credit reports
- Assisted with compliance issues
- Helped direct Salesforce implementation
- Collaborated with project managers to meet timelines and deliverables
- Streamlined and optimized processes to maximize efficacy
- Trained loan processors on new technology
- Frequently recognized for strong performance via shoutouts in meetings
- Selected to attend leadership trainings
- Led team to exceed goals during COVID-19 pandemic month after month.
Loan Processor
Republic Bank & Trust Company
09.2016 - 01.2019
- Processed loan submissions from start to finish
- Mitigated financial fraud by analyzing and preparing data-driven reports
- Collected and reviewed documentation, such as tax returns, pay stubs, profit/loss statements, W2s, property information, and credit reports
- Investigated and resolved customer questions/concerns
- Maintained confidentiality of sensitive information
- Researched and applied internal procedures and state/federal guidelines
- Acted as SME for loan operations group in underwriting, product customization, and escalated service
- Delivered outstanding customer service in high-volume environment
- Assisted with strategic planning, process improvement, procedure development, audits, and risk management
- Ranked top mortgage processor in 2018 based on quantity of loans and total loan amount
- Received Roar Award outstanding customer service
- Earned numerous monthly awards for zero errors.
Attorney Checklist Associate
U.S. Bank
08.2015 - 09.2016
- Supported operations in foreclosure and default department
- Communicated with attorneys to ensure adherence to foreclosure requirements
- Protected bank assets through consistent compliance with laws and policies related to foreclosure
- Tracked and managed timelines and deliverables
- Generated data-driven reports for senior leaders
- Collaborated with cross-functional teams
- Provided training, coaching, and mentorship to new employees
- Received shoutouts for exceptional service
- Consistently exceeded KPIs (never below daily productivity target) and maintained 100% compliance with all service level agreements.
Education
Master Of Business Administration (MBA) - Human Resource Management
Western Governors University
Bachelor of Science (BS) - Business Administration And Management
Brescia University
Owensboro, KY12.2019
Skills
- Finance Operations
- Document Management
- Banking Industry
- Loan Processing
- Mortgages and Foreclosures
- Business Analytics
- Customer Satisfaction
- Project Management
- Team Supervision
- Budgets
- Investigation
- Fraud Mitigation
- Audits
- Business Intelligence
- Risk Management
- Compliance
- Relationship Building
- Training and Coaching
- Stakeholder Alignment
- Salesforce
- Blend
- LoanQuest
- Byte
- Hogan
- Microsoft 365 (Power BI, SharePoint, Excel, Teams, PowerPoint, Word, Outlook)
- Canva
- UKG
- Photoshop
- DocuSign
- Workday
- Adobe Pro
- ServiceNow
Certification
Project Management Professional (PMP), in progress, Project Management Institute (PMI)
Awardsrecognition
- Recognized as Top Loan Processor in 2018 for Republic Bank & Trust for both quantity of loans processed and total $ amount of loans.
- Directed Salesforce implementation for Republic Bank & Trust, working with internal and external stakeholders to maximize system efficacy.
Additionaltrainingrepublicbank
- Leading at Republic Bank
- Running Effective Teams
- Developing Diverse Teams
- Succeed as a Supervisor
- Change Management
- Salesforce for Mortgage Processing
Training
- Introduction to Scrum Master Training
- Introduction to Cybersecurity Tools & Cyber Attacks
- Foundations of Project Management
Timeline
Senior Risk, Compliance, Audit (RCA) Specialist
U.S. Bank
08.2023 - Current
Loan Processing Supervisor
Republic Bank & Trust Company
01.2019 - 11.2022
Loan Processor
Republic Bank & Trust Company
09.2016 - 01.2019
Attorney Checklist Associate
U.S. Bank
08.2015 - 09.2016
Master Of Business Administration (MBA) - Human Resource Management
Western Governors University
Bachelor of Science (BS) - Business Administration And Management
Brescia University