Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mary Freyre

Houston,TX

Summary

Highly experienced professional with 5 years of clinical and administrative experience, including 2 ½ years in bilingual communication. Skilled in handling high-pressure environments with a calm demeanor. Strong interpersonal and communication skills. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills. Proven ability to coordinate documentation, inventory, and schedules to boost team productivity. Diplomatic and respectful team player with in-depth understanding of report preparation, spreadsheet use, and invoicing. Expertise in Excel, Windows, PowerPoint, Outlook, Epic, and spreadsheets

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Supervisors

A-1 Personnal
09.2020 - 06.2023
  • Supervisor | houston health department with a-1 personal
  • Draft correspondence, reports, and other documents; proofread and edit for accuracy, content, and format
  • Prepare periodic and specific reports; compile information and maintain department reference materials
  • Organize inventory, cataloging, and retrieval of department documents
  • Represent as head at meetings and conferences
  • Schedule and organize complex activities such as meetings, travel, conferences, and department activities
  • Respond to requests for information, sort and distribute mail, draft written responses, and handle various projects
  • Perform purchasing activities, job postings, IT requests, and provide support to staff and clients
  • Manage phone and email correspondence, handle incoming and outgoing mail and faxes
  • Assist coworkers and staff members with special tasks on daily basis
  • Responsible for accuracy and clarity of final copy
  • Perform purchasing activities, handle documentation for human resources.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

Senior Call Representative

TEXAS CHILDREN HOSPITAL MEMBER SERVICES
02.2020 - 09.2020
  • Led call representative for Texas Member services Program
  • Work from home
  • Communicated with pharmacies to simplify doctor's orders
  • Adhered to company policies and scripts, achieving call-time and quality standards
  • Maintained in-depth product knowledge and provided knowledgeable responses to customer inquiries
  • Resolved concerns and educated customers on company systems and services
  • Achieved high satisfaction ratings through proactive resolutions of customer issues
  • Collaborated with staff members to enhance customer service experience
  • Cross-trained and provided backup for customer service managers
  • Handled inbound and outbound calls on daily basis. Making and taking over 50 customer calls per day.
  • Responded to customer calls and emails to answer questions about products and services
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Placed outbound customer service or customer satisfaction calls to follow up on issues
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

Receptionist Assistant

HARRIS COUNTY HARVEY PROJECT RECOVERY
04.2019 - 01.2020
  • Handled multi-phone systems, communicating with patients for program information, referrals, and transfers
  • Coordinated with managers for meetings, trainings, reports, and special projects
  • Organized and maintained files
  • Greeted visitors professionally and provided friendly assistance
  • Confirmed appointments, communicated with clients, and updated records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered phone promptly and directed incoming calls to correct offices
  • Responded to inquiries from callers seeking information
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Handled assignments independently with good judgement and critical thinking skills
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
  • Helped office staff prepare reports and presentations for internal or client-related use
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.

Receptionist

MEDICAL BILLING, X, | DOCTOR'S CLINIC OF HOUSTON
10.2016 - 07.2018
  • Recorded accurate documentation of patient procedures
  • Performed range of motion exercises under doctor's orders
  • Operated physical therapy equipment
  • Worked with mentally disabled individuals
  • Handled multi-phone systems, communicating with patients for program information, referrals, and transfers
  • Coordinated with managers for meetings, trainings, reports, and special projects
  • Handled medical billing and recorded accurate documentation of patient procedures .
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered phone promptly and directed incoming calls to correct offices
  • Responded to inquiries from callers seeking information
  • Resolved customer problems and complaints
  • Corresponded with clients through email, telephone, or postal mail
  • Managed multiple tasks and met time-sensitive deadlines
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Answered central telephone system and directed calls accordingly
  • Maintained visitor log for entering and leaving facility for security purposes
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Organized, maintained and updated information in computer databases
  • Operated multi-line telephone system to answer and direct high volume of calls
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
  • Helped office staff prepare reports and presentations for internal or client-related use

Dental Assistant

Gessner Dental Center
10.2015 - 09.2016
  • Scheduled patients' appointments
  • Performed x-rays and dental impressions
  • Cleaned and sanitized dental tools and equipment
  • Performed general chair-side duties for dentistry procedures
  • Maintained dental supply inventory and prepared patient X-rays.
  • Sterilized rooms and prepped equipment and instruments for 5-10 procedures daily
  • Prepared patient x-rays and images for dentist review
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
  • Explained treatment procedures and instructed patients on home care guidelines
  • Documented patient dental health information, medical history, and vital signs for future reference
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records
  • Monitored patient comfort and safety during dental procedures

Education

Associate of Arts - Sterling Process

Houston Community College
Houston, TX
05.2025

Cosmetology License - Cosmetology

Ogle School Hair Skin Nail, Stafford Texas
Stafford, TX
05.2024

Associate of Science - Lmrt

The College of Health Care Professions
Houston, TX
10.2016

High School Diploma -

Thurgood Marshall High School
Missouri City, TX
06.2014

Skills

  • Microsoft Office (Excel, PowerPoint, Word, Outlook),COVID-19 first responder
  • Proficient in using Epic electronic health record (EHR) system, including modules
  • Utilized Epic to accurately document patient information, manage appointments, and streamline workflow processes
  • Collaborated with healthcare professionals to ensure proper utilization and optimization of Epic system for enhanced patient care and operational efficiency Document and file management
  • Spreadsheet development,Office supplies and inventory management,Billing and invoicing,Experience with multi-line telephone systems,Strong attention to detail and accuracy in data analysis,Effective communication and presentation skills
  • Proficient in using Kronos workforce management system for time and attendance tracking, scheduling, and labor management
  • Experience with Fieldglass, vendor management system (VMS), for managing contingent workforce and contractor procurement processes
  • Report Analysis, Policy and Procedure Modification,Data Entry,Data Collection,Microsoft Office,Customer Care,Customer Service Management,Office Opening and Closing,Filing,Bookkeeping,Documentation and control,Relationship building,Inbound phone call handling,Report analysis,Managing office supply inventory,Database administration,Workflow planning,Policy and procedure modification,Tech-savvy

Accomplishments

  • Utilized Kronos and Fieldglass to streamline workforce operations, optimize resource allocation, and ensure compliance with labor regulations
  • Activities
  • Continuous learning: pursued additional coursework and training through extra classes
  • Fema certificates: completed fema (federal emergency management agency) 100,700,200,800
  • Immunization certification with CDC: obtained immunization certification from the CDC (centers for disease control and prevention), showcasing expertise in administering vaccines and ensuring public health
  • Volunteer work: actively engaged in volunteer work with [non-profit
  • Organizations and making a positive difference in the community
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

CPR certified and trained First aid training

  • Federal HIPAA annually state Training - 06/06/2023
  • HIPAA Privacy security refresher training - 05.12.2022
  • Bloodborne Pathogens training - 11.23.2022
  • SAP SuccessFactors Employee training - 06.05.2023
  • NIMS certification 700,100,200,800 FEMA
  • Community Health Worker -Graduation July20,2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Supervisors

A-1 Personnal
09.2020 - 06.2023

Senior Call Representative

TEXAS CHILDREN HOSPITAL MEMBER SERVICES
02.2020 - 09.2020

Receptionist Assistant

HARRIS COUNTY HARVEY PROJECT RECOVERY
04.2019 - 01.2020

Receptionist

MEDICAL BILLING, X, | DOCTOR'S CLINIC OF HOUSTON
10.2016 - 07.2018

Dental Assistant

Gessner Dental Center
10.2015 - 09.2016

Associate of Arts - Sterling Process

Houston Community College

Cosmetology License - Cosmetology

Ogle School Hair Skin Nail, Stafford Texas

Associate of Science - Lmrt

The College of Health Care Professions

High School Diploma -

Thurgood Marshall High School

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