Mary Fuller
Fairview,NC
Summary
Accomplished and energetic Director of Rehabilitation passionate about finding best possible patient care. Deeply committed to administering top-quality care while maintaining budget. Strong therapy background and works harmoniously with variety of personalities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Rehabilitation Services
Sequoia Care
Brevard, NC
08.2023 - Current
- Developed and implemented a comprehensive rehabilitation program to meet the needs of patients.
- Oversaw the day-to-day operations of the rehabilitation department, including staff supervision and scheduling, budget and monitoring P&L as well as KPIs.
- Trained new employees on proper patient care techniques and safety protocols.
- Assisted in developing policies and procedures for delivering rehabilitative services.
- Reviewed medical records to ensure accuracy and appropriate documentation of services provided.
- Collaborated with physicians, nurses, therapists, case managers and other healthcare professionals to coordinate patient care.
- Monitored quality assurance activities related to rehabilitative services provided by the department.
- Served as a liaison between clinical staff and administrative personnel regarding patient care issues or concerns.
- Provided guidance to clinical team members regarding best practices for patient assessment, diagnosis and treatment planning.
- Maintained current knowledge of relevant regulations governing rehabilitative services in order to ensure compliance with all applicable laws.
- Analyzed data from various sources to identify trends related to utilization of rehab services within the organization.
- Implemented strategies aimed at improving efficiency within the department while ensuring high levels of quality care.
- Evaluated performance metrics on a regular basis in order to measure effectiveness of rehab programs offered by the organization.
- Created reports summarizing outcomes achieved through utilization of rehabilitation programs offered by the organization.
- Participated in budget development processes for the department in order to maximize resources available for providing rehabilitative services.
- Promoted new program development with focus on functional outcomes to improve quality of life of patients served.
- Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
- Conducted annual performance appraisals for therapy staff, conferring with regional director on performance and merit reviews.
- Evaluated effects of treatment at various stages, adjusting treatments to achieve maximum benefits.
- Formulated individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Increased weekly average patient visit volume through efficient scheduling along with identification and targeting of at-risk patients.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Paraprofessional
NC Brookhaven Behavioral Health
Asheville, NC
10.2022 - 08.2023
- Work with individuals with mental health and/or substance abuse
- Review client charts to determine productive and progressive means in helping clients work towards their person-centered goals
- Collaborate with clients on coping strategies for obtaining and maintaining mental health as well as working towards or sustaining sobriety
- Update client records to reflect accurate documentation of interventions during visits with the clients as well as what may or may not be working positively for the clients
- Collaborate and work alongside Vaya to ensure clients' needs and goals are being met and addressing any needs that may require more attention such as housing or connecting with local resources for additional support
- Identify resources that pertain to the each client's needs as well as location
- Build and maintain positive, working relationships with clients and family to facilitate trust, consistency, and empowerment of the client.
COTA/L Western North Carolina Coordinator
Learning Charms Foundation
Asheville, NC
01.2022 - 01.2023
- Conduct evaluations in the preschool setting to assess functional development among children
- Design and implement interventions to reach goals set forth by the supervising OT
- Daily documentation of interventions in order to measure development and growth toward goals as well as for billing purposes
- As the WNC coordinator: assign caseloads for scheduling, work with WNC Source to assure consents are received and evaluations scheduled, update shared information with WNC Source and Learning Charms, review evaluations and re-evaluations to ensure the correct information has been added/updated accurately in order to submit to insurance, visit all sites with which Learning Charms has contracts with to network and maintain positive relationships with the site supervisors
- Communicate with WNC Source and site supervisors regarding any changes.
- Assisted occupational therapists in developing individualized treatment plans for patients.
- Provided direct patient care and interventions to individuals with physical, cognitive, psychological, or social disabilities.
- Conducted assessments of clients' abilities and monitored progress towards their goals.
- Performed daily maintenance tasks such as cleaning and sterilizing therapeutic equipment.
- Developed activities that promoted functional independence through fine motor coordination exercises.
- Administered standardized tests to measure client's performance in areas such as strength, range of motion, sensation and coordination.
- Created detailed records of patient evaluations, treatments, progress and discharge summaries.
- Facilitated group activities designed to improve cognition, motor skills and communication.
- Maintained a safe environment throughout all therapy sessions by adhering to safety protocols.
- Observed clients' behavior during therapy sessions for evidence of improvement or regression.
- Encouraged client participation in self-care activities such as dressing, feeding or grooming.
- Adapted treatment plans based on patient feedback regarding pain levels or difficulty performing activities.
- Provided emotional support and encouragement during therapy sessions while motivating clients towards achieving their goals.
- Helped patients learn to perform basic tasks such as eating, grooming, and dressing.
- Performed occupational therapy interventions in settings.
- Taught patients and families about conditions and exercises.
- Assisted patients with improving visual, motor and sensory management abilities.
- Developed successful reputation as result of establishing compassionate, supportive and professional relationships with patients with developmental and cognitive disorders.
- Made appropriate changes and alterations to treatment plans after evaluating patient progress.
- Provided support to patients with mobility issues and assisted with personal tasks to alleviate physical discomfort.
- Taught patients how to properly use therapy equipment.
- Treated patients using established treatment plan under supervision of occupational therapists.
- Documented assessments, treatment goals and patient's progress using standardized note writing format.
- Treated patients to improve fine motor and movement skills.
- Evaluated patients' rehabilitative needs, developed treatment plans and goals and delivered appropriate therapy.
- Monitored patient rehabilitative activities for proper execution and offered encouragement.
- Assisted occupational therapist in evaluation of patients.
- Participated in and supported in-service education and other departmental programs.
Certified Hearing Screening Technician
Natus-Peloton
04.2018 - 07.2019
- Performed hearing screens on newborns to 6 months of age
- Screens were conducted in NICU, PICU, and Mother-Baby floors
- Updated each baby's medical record with correct information reflecting results of hearing screen
- Updated hearing link daily with results for babies screened
- Scheduled follow up hearing screens when necessary.
Sales Lead
Under Armour, Inc
12.2016 - 06.2019
- Performed opening duties including but not limited to counting tills, completing the daily schedule, restock of merchandise, accepting deliveries, delegating duties to opening staff
- Performed closing duties including but not limited to counting cash on hand including vault, organizing floor merchandise, cleaning store, delegating duties to closing staff
- Consistently exceeded daily sales goals
- Covered managers' requested time off.
Education
ASSOCIATES OF APPLIED SCIENCE - Occupational Therapy Assistance
BUNCOMBE TECHNICAL COMMUNITY COLLEGE
08.2020
Skills
- Experience with Autism Spectrum Disorder
- Data Entry Skills
- Experience in Child Development
- Client Support
- Software Competency
- Experienced in Microsoft Word Documentation
- Vital Signs Assessment
- Experience with Developmental Disabilities
- Healthcare Terminology
- Meal Planning
- Clinical Documentation Oversight
- Patient Care Support
- Specialized Instruction Techniques
- Patient-Centered Dementia Care
- Home Health Support
- Elderly Care Expertise
- Innovation management
- Interdisciplinary Collaboration
- Staff Training and Development
- Performance Improvement
- Clinical Supervision
- Patient Care Coordination
- Professional Networking
- Critical Thinking
- Process Implementation
- Employee Work Scheduling
- Decision-Making
- Operational Records Maintenance
- Employee Recruitment and Hiring
- Interdepartmental Functions Coordination
- Employee Performance Evaluations
- Employee Supervision
- Excellent Communication
- Strategic Planning
- Organizational Goal Development
- Adaptability and Flexibility
- Self Motivation
- Task Prioritization
- Patient education and counseling
- Organizational Skills
- Interpersonal Skills
- Quality Assurance
- Written Communication
- Resource Monitoring
- Training and mentoring
- Problem-solving aptitude
- Compliance Advisory
- Communication
- Attention to Detail
- Profitability Strategies
- Crisis Prevention Intervention (CPI)
- Regulatory Requirements
- Conflict Resolution
- Team Collaboration
- Records Maintenance
- Teamwork and Collaboration
- Staff Management
Certification
- Certified Occupational Therapy Assistant (COTA) - National Board for Certification in Occupational Therapy (NBCOT) 11/01/2020
- State Licensed Occupational Therapy Assistant - North Carolina Board of Occupational Therapy (NCBOT)- yearly
Personal Information
- Title: COTA/L
- Work Permit: Authorized to work in the US for any employer
Timeline
Director of Rehabilitation Services
Sequoia Care
08.2023 - Current
Paraprofessional
NC Brookhaven Behavioral Health
10.2022 - 08.2023
COTA/L Western North Carolina Coordinator
Learning Charms Foundation
01.2022 - 01.2023
Certified Hearing Screening Technician
Natus-Peloton
04.2018 - 07.2019
Sales Lead
Under Armour, Inc
12.2016 - 06.2019
- Certified Occupational Therapy Assistant (COTA) - National Board for Certification in Occupational Therapy (NBCOT) 11/01/2020
- State Licensed Occupational Therapy Assistant - North Carolina Board of Occupational Therapy (NCBOT)- yearly
ASSOCIATES OF APPLIED SCIENCE - Occupational Therapy Assistance
BUNCOMBE TECHNICAL COMMUNITY COLLEGE
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