MARY GAFFNEY
Holbrook,NY
Summary
Dedicated 12 years as a retail management and 16 years in retail altogether in the same company. Became a supervisor within 4 years of acquiring the job. Within a year of successfully approving company percentage, was promoted to Apparel supervisor for further growth. Within another year got a management promotion and a location change. High-achieving Sales Associate offering an extensive background in customer service, sales, and merchandising. Self-directed and self-motivated team player who also works well independently. Experienced in fast-paced environments and adaptable to last-minute changes and always willing to learn and adapt to changes.
Overview
13
13
years of professional experience
Work History
Apparel Manager
Bob's Stores
East Northport/Patchogue/Selden, NY
08.2014 - Current
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Oversaw all daily operations of multiple store locations
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Kept current on market and product trends to effectively answer customer questions
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Built and maintained effective relationships with peers and upper management
- Marked clearance products with updated price tags
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Customer Service Supervisor
Bob's Stores
Selden, NY
06.2012 - 08.2014
- Answered customers' questions and addressed problems and complaints
- Opened and closed the store
- Helped customers select products that best fit their personal needs
- Exceeded personal sales goals for the store's loyalty percentage
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Apparel Supervisor
Bob's Stores
Selden, NY
07.2011 - 06.2012
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Kept the department clean and maintained neat product displays
- Processed shipments and maintained organized stock shelves
- Informed customers about all product lines and services offered by the company
- Held each team member accountable for achieving brand and performance goals
- Processed all sales transactions accurately and in a timely fashion
- Answered customers' questions and addressed problems and complaints in person as well as over the phone.
Education
Skills
- Cash handling accuracy
- Organized
- Time management
- Detail-oriented
- Multi-tasker
- Flexible schedule
- Excellent merchant
- Strong communication skills
- Apparel planning and design
- Processed Trucks
- Set up Interviews/Orientations/Hires
- Oversaw store operations
- Opened/Closed store
- Briefly handled employee scheduling
- Store maintenance
Accomplishments
- Routinely helped as many as 100-150 customers each day in a high-volume retail location.
- Contributed in becoming Number 1 in the company in Loyalty percentage when transitioning from Sales Associate to Customer Service Supervisor.
- Received 100% ratings on 'secret shop' reviews.
Timeline
Apparel Manager
Bob's Stores
08.2014 - Current
Customer Service Supervisor
Bob's Stores
06.2012 - 08.2014
Apparel Supervisor
Bob's Stores
07.2011 - 06.2012