Mary Gaither
Gadsden,AL
Summary
Proven Account Manager with a track record of fostering client relations and enhancing customer satisfaction at Vivint Smart Home Security. Skilled in utilizing Microsoft Excel for data analysis and improving scheduling efficiency. Demonstrates exceptional teamwork and collaboration, ensuring a 20% increase in client retention through strategic account management and personalized service solutions.
Overview
8
8
years of professional experience
Work History
Account Manager / Scheduling Professional
Vivint Smart Home Security
2021.11 - 2024.02
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Identified key entry points to enhance market penetration and maximize returns.
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
- Documented calls and appointments using Software.
- Answered phone calls and answered questions from potential customers.
- Improved scheduling efficiency by streamlining processes and implementing new software tools.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Server
Waffle House
2019.01 - 2021.10
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier Team Lead
Walmart
2016.01 - 2019.09
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Education
High School Deploma -
Glencoe High School
Glencoe, ALSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Microsoft PowerPoint, Excel, and Word
Timeline
Account Manager / Scheduling Professional
Vivint Smart Home Security
2021.11 - 2024.02
Server
Waffle House
2019.01 - 2021.10
Cashier Team Lead
Walmart
2016.01 - 2019.09
High School Deploma -
Glencoe High School
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