Mary Gamble
Manitowoc,WI
Summary
Strategic Onboarding Coordinator with well-established background in customer service and processes. Adept in coordinating onboarding activities with excellent communication skills to interact with customers and other employees. Reliable and dedicated to utilizing industry's best practices and playing a crucial role in shaping a company's culture and success
Overview
7
7
years of professional experience
Work History
Onboarding Coordinator
Vacasa
12.2021 - 03.2024
- Assessed onboarding strategies against company needs and made improvements at level of company, department and job type to align with needs of each customer.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Conducted regular meetings with department heads to discuss progress of newly onboarded homes and identify areas for improvement.
- Continuously developed and updated onboarding materials to keep up with marketplace and company changes, streamlining the onboarding processes for the new customers. This assists them in understanding procedures and ultimately enabling me to promote a seamless onboarding experience.
- Facilitated communication between various departments involved in the onboarding process, promoting collaboration and smooth transitions.
- Improved efficiency by effectively managing internal communications and correspondence. With multiple teams.
- Proficient in a wide range of computer programs, including CRM(Customer Relationship Management), admin, and various others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Invoicing Specialist/Customer Service Representative
Dramm Corporation
09.2019 - 12.2021
- Maintained accurate records of customer payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Provided guidance in resolving complex invoicing matters that required specialized experience and knowledge of industry standards.
- Produced and emailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Completed and processed purchase orders and customer invoices each quarter.
- Collaborated with other departments to resolve invoicing issues, fostering strong cross-functional relationships.
- Maintained detailed records of customer payments and billing adjustments.
- Prepared detailed reports on invoicing activities daily. To keep management and employees updated on our work pace/goals.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Processed customer refunds and adjustments according to company policies.
- Enhanced invoice accuracy by meticulously reviewing and verifying data prior to submission.
- Generated monthly billing and posting reports for management review.
- Responded to customer concerns and questions on daily basis.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Retail Sales Manager
Harbor Town Harley Davidson
02.2017 - 09.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Education
High School Diploma -
Lincoln High School
Manitowoc, WI06.2000
Skills
- Organizational abilities
- Conflict Resolution
- Customer Relationship Management
- Remote Conferencing and Communication
- Analytical and Critical Thinking
- Clear Communication
- Attention to Detail
Timeline
Onboarding Coordinator
Vacasa
12.2021 - 03.2024
Invoicing Specialist/Customer Service Representative
Dramm Corporation
09.2019 - 12.2021
Retail Sales Manager
Harbor Town Harley Davidson
02.2017 - 09.2020
High School Diploma -
Lincoln High School