MARY GARCIA
Burbank,CA
Summary
Industrious Territory Manager willing to work long hours and put in the miles to transform mediocre territories into successful enterprises. Enthusiastic about meeting with customers, promoting products and driving revenue growth. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
26
26
years of professional experience
Work History
Inside Sales Representative
Bassett Sales Corporation
Burbank, CA
12.2020 - 08.2025
- Managed customer inquiries and provided product information to enhance satisfaction.
- Coordinated sales calls and follow-ups to maintain client relationships effectively.
- Utilized CRM software to track leads and document customer interactions accurately.
- Developed sales presentations tailored to meet client needs and preferences.
- Collaborated with marketing teams to align campaigns with sales strategies.
- Conducted market research to identify potential leads and industry trends regularly.
- Maintained accurate records of customer orders and inventory levels diligently.
- Assisted in training new team members on sales processes and best practices.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Collaborated with team members to determine strategic sales approaches.
- Consulted with customers to aid selection and purchase of products that met needs.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Monitored competitor activities and recommended changes accordingly.
- Contributed ideas for improving internal processes related to sales operations.
- Participated in trade shows and conventions to generate leads.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Assisted in the development of sales materials, including brochures and online content.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Recognized security risks to properly handle situations.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Business Development Manager
KOACCTV
North Hollywood, California
12.2019 - 12.2020
- Identified new business opportunities through market research and analysis.
- Collaborated with cross-functional teams to streamline product offerings and services.
- Conducted presentations to key stakeholders to promote business initiatives.
- Managed client relationships to ensure satisfaction and retention of accounts.
- Negotiated contracts and agreements to maximize profitability for the organization.
- Tracked industry trends to inform business strategy and decision-making processes.
- Established new customer accounts using negotiation and sales closing abilities.
- Attended tradeshows and conferences to network with potential clients.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Conducted research on industry trends, competitor activities, and customer needs.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Managed budgets and resources efficiently to maximize return on investment.
- Cultivated a culture of innovation and continuous improvement within the business development team.
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Monitored industry trends and technological advancements to stay ahead of competition.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Gained market share in new sales performance through aggressive team training.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
REGIONAL MANAGER
BLVS- Brooklyn Low Voltage Supply
Sun Valley, CA
08.2016 - 01.2019
- Recruited to build and establish a team of sales personnel and coordinated the construction of the west coast location.
- Promoting brand awareness and establishing and building the name of BLVS and its many lines it carries.
- Motivate staff and drive business through appropriate channels.
- Work daily with security industry leading products, manufactures, vendors and technology.
- Drove business development and customer acquisition initiatives to accomplished strategic objectives.
- Developed promotional plans to complement national initiatives.
- Managed personnel issues and implemented corrective actions.
- Achieved 115% of monthly quota and grew sales to $400 K within three months, earning title as top representative in region.
- Consistently hit and exceeded sales goals by 20%.
- Trained and coached a team of 5 sales professionals focused on servicing Dealer accounts.
- Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
- Calculated sales commission for sales team of 5 reps.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Developed and maintained long-term relationships with Dealers and Integrator's.
- Identified and qualified customer needs developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
- Serviced accounts on a regular basis to propose new products or services and maximize revenue.
- Monetized dormant leads to increase profits.
- Developed and assigned monthly sales quotas to over 25 regional sales managers in West Coast.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Identified and analyzed key competitors and related products.
- Visited customer locations to determine needs, set up contracts and provide training.
BRANCH MANAGER
Anixter Inc.
North Hills, CA
04.2015 - 08.2016
- Responsible for the day to day operations of the North Hills location, which had monthly sales of over 500k.
- Managed a team of counter sales personnel which exceed monthly targets regularly and consistently.
- Developed and maintained relationships with local Dealers and Integrator's.
- Motivated staff to exceed quotas on a regular basis.
- Increased revenues by 150% within the first year as Branch Manager.
- Set and achieved sales targets for the North Hills location.
- Developed solutions to sales challenges and maximized business opportunities.
- Attended sales training camp and brought best practices leadership back to the company.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Attended weekly meetings with the VP of Sales to discuss strategies.
- Promptly resolved all customer requests, questions and complaints.
- Collaborated with marketing department personnel to optimize strategic initiatives.
Assistant Branch Manager
Tri-Ed Distribution Inc.
Burbank, CA
10.2011 - 03.2016
- Developed sales strategy to meet established sales objectives.
- Developed monthly team action plans and monitored progress.
- Coordinated office operations and kept store in compliance with company standards.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Coached the sales team both collectively and individually to help each employee achieve monthly goals.
- Serviced accounts on a regular basis to propose new products or services and maximize revenue.
- Monetized dormant leads to increase profits.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Visited customer locations to determine needs, set up contracts and provide training.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Utilized Salesforce to handle current portfolio and prospective leads.
Sales Manager
VSS Inc
Burbank, CA
03.1999 - 10.2011
- Contacted customers by phone and email in response to inquiries.
- Prepared sales presentations for clients showing the success and credibility of CCTV and Alarm products.
- Approved all sales staff budget expenditures.
- Built relationships with customers and the community to establish long-term business growth.
- Trained all incoming sales team members.
- Coached employees in successful selling methods and encouraged cross-selling additional products and services.
- Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.
- Planned and marketed all events and counter days.
Education
Bachelor of Science - Communications
San Diego State University
San Diego, CASkills
- Strategic planning
- Sales development and account management
- Networking and relationship building
- Lead conversion
- Territory management
- Business process optimization
- Outbound marketing strategies
- Workflow prioritization
- Relationship building
- Email and phone etiquette
- New business development
- Regional sales
- Pipeline development
- Analytical thinking
- Driven
- Adept multi-tasker
- Client retention
- Cheerful and energetic
- Excellent time management
- Dependable
- Client relationship management
- Project development
- Customer relationship building
- Exceptional customer service
- Solution coordination
- Networking enthusiast
- Account acquisition
- Prospect Follow-up
- Data entry
- Sales forecasting
- Market research
- CRM software utilization
References
References available upon request.
Timeline
Inside Sales Representative
Bassett Sales Corporation
12.2020 - 08.2025
Business Development Manager
KOACCTV
12.2019 - 12.2020
REGIONAL MANAGER
BLVS- Brooklyn Low Voltage Supply
08.2016 - 01.2019
BRANCH MANAGER
Anixter Inc.
04.2015 - 08.2016
Assistant Branch Manager
Tri-Ed Distribution Inc.
10.2011 - 03.2016
Sales Manager
VSS Inc
03.1999 - 10.2011
Bachelor of Science - Communications
San Diego State University
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