Mary Garmon
Administrative Assistant
Hull,GA
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers. Focused Business Development Representative adept at proposal development, market research and documentation. Enthusiastic people person with methodical but flexible approach. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Resourceful Sales Agent skilled in convincing, persuading and closing sales deals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
8
8
years of professional experience
Work History
Business Development Consultant
Heyward Allen Motor Company
Athens, Georgia
12.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Developed, marketed and sold full range of products and support services.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Created and maintained detailed database to develop promotional sales.
- Improved sales documents with new and improved features
- Communicated with local organizations to build networks and develop leads
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities
- Met with current clients to assess needs and develop improvement plans
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Pitched plans and investment strategies to potential partners to raise capital
- Planned marketing initiatives and leveraged referral networks to promote business development
- Set up and maintained global account management and reporting tools and processes
- Devised business plan outlining concise and actionable targets and sales goals
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Achieved thousands in monthly revenue, exceeding objectives by 50%
Personal Assistant
American Pest Contro
Athens, Georgia
03.2020 - 11.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Kept detailed track of household and maintenance inventory and schedules.
- Arranged domestic and international travel plans and itineraries.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Maintained appropriate filing of personal and professional documentation.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
- Managed residential properties and staged homes prior to clients' arrivals.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and performing host of other administrative tasks.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Organized and attended meetings and compiled related documents and reports.
- Sourced and ordered office equipment and supplies.
- Picked up and dropped off clients at airport.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Updated spreadsheets and crafted presentations to support executives and boost team productivity
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Organized and attended meetings and compiled related documents and reports
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time
- Displayed absolute discretion at handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Transported children to and from school, activities and appointments
- Checked residencies for move-in readiness prior to client arrivals
- Picked up and dropped off clients at airport
- Kept detailed track of household and maintenance inventory and schedules
- Informed vendors and contractors of client project requirements to foster client satisfaction
- Organized clients' homes prior to arrival home and performed house-sitting duties
- Monitored household expenditures and budgeted for groceries and household utility payments
- Managed residential properties and staged homes prior to clients' arrivals
- Provided multifaceted services to professionals by managing mail, scheduling appointments and performing host of other administrative tasks
- Utilized personal and professional networks to identify, acquire and manage new clients
- Sourced and ordered office equipment and supplies
- Arranged domestic and international travel plans and itineraries
- Maintained appropriate filing of personal and professional documentation
- Coordinated and planned vacations for family
Patient Care Coordinator
Parker Plastic Surgery
Watkinsville, GA
07.2011 - 09.2017
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Built strong referral network by developing strategic relationships with general practitioners and internists.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
- Monitored ongoing care and proactively corrected problems.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Supported patient care excellence via planning and interpretation of programs.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Worked with patients to schedule tests and procedures.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Liaised between hospital departments to facilitate effective communication.
- Scheduled presentation appointments for pharmaceutical representations and physicians.
- Coordinated charitable, government and community resources for patients.
- Completed resident assessments in accordance with current regulations and guidelines.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Maintained accurate and detailed inventories to keep sufficient supplies in pharmaceutical office.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Delivered excellent patient experiences and direct care.
- Connected patients with available community and charitable resources.
- Resolved problems with communication and billing to foster seamless services.
- Facilitated communication between hospital departments.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed documentation of care, hospital actions and patient activities.
- Enhanced application of nursing and medical practices in alignment with laws and regulations.
- Monitored logistics for patient intake and implementation of proposed courses of treatment.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Met with patients and families to discuss care and plan of action for future.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Performed in advisory resource capacity by providing patient and family care expertise.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Provided subject matter expertise in case management and related procedures.
- Worked with patients and families to develop future plans and discuss care actions.
- Supervised all levels of care for patients pursuing substance abuse treatment.
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
- Liaised with pharmaceutical representative to schedule presentation appointments with physician.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Encouraged patients to schedule recommended tests and procedures.
- Reviewed each step of patient care and made proactive adjustments to avert issues
- Established rapport and relationships with patients and external partners to cross-train and support medical staff
- Completed resident assessments in accordance with current regulations and guidelines
- Coordinated charitable, government and community resources for patients
- Met with patients and families to discuss care and plan of action for future
- Sent and handled electronic requests for new medications and medication refills
- Delivered excellent patient experiences and direct care
- Worked with patients to schedule tests and procedures
- Connected patients with available community and charitable resources
- Developed strategic relationships with general practitioners and coworkers to build strong network
- Resolved problems with communication and billing to foster seamless services
- Supported patient care excellence via planning and interpretation of programs
- Scheduled presentation appointments for pharmaceutical representations and physicians
- Managed prescriptions by sending electronic requests for new medications and refills
- Performed in advisory resource capacity by providing patient and family care expertise
- Supervised all levels of care for patients pursuing substance abuse treatment
- Educated patients by explaining preparation instructions for upcoming procedures and tests
- Enhanced application of nursing and medical practices in alignment with laws and regulations
- Completed documentation of care, hospital actions and patient activities
- Upheld confidentiality requirements and regulatory compliance guidelines
- Encouraged patients to schedule recommended tests and procedures
- Determined need for special assessment activities for complex cases, effectively handling care plans
- Monitored logistics for patient intake and implementation of proposed courses of treatment
- Monitored ongoing care and proactively corrected problems
- Explained upcoming treatment preparation, instructions and other facts to patients
- Performed as subject matter expert for case management processes
- Built strong referral network by developing strategic relationships with general practitioners and internists
- Liaised between hospital departments to facilitate effective communication
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Reviewed medical charts and served as liaison between patient, doctor and hospital
- Resolved problems with areas such as communication and billing that could negatively impact services
- Facilitated communication between hospital departments
- Updated policies and procedures, leading continuous improvement of resident assessments and care
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions
Education
High School Diploma -
Norcross High School
Norcross, GASkills
Continuous professional improvement
Business-to-customer expertise
Account development
Product knowledge
Public and Media Relations
Market Positioning
Marketing and advertising
Client communication
Timeline
Business Development Consultant
Heyward Allen Motor Company
12.2021 - Current
Personal Assistant
American Pest Contro
03.2020 - 11.2021
Patient Care Coordinator
Parker Plastic Surgery
07.2011 - 09.2017
High School Diploma -
Norcross High School