Mary Garrison
Springfield,MO
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing, and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.
Overview
11
11
years of professional experience
Work History
Manager
Branson Travel Group
Springfield, MO
11.2013 - 08.2024
- Assigned work and monitored performance of project personnel.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Directed recruitment, hiring, and training of new staff members.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate of Science -
Ozarks Technical Community College
Springfield, MO05-2018
Skills
- Verbal and written communication
- Strategic planning
- Schedule preparation
- Business administration
- Policy and procedure development
- Coaching and mentoring
- Complex Problem-solving
- Financial records oversight
- Employee onboarding
- Cross-functional team management
- Conflict resolution
- Expense tracking
- Decision-making
- Goal setting
- Expectation setting
- Customer service
- Policy implementation
- Networking strategies
- Recruiting and interviewing
- Staff training and development
- Negotiation
- Sales techniques
- Documentation and reporting
Affiliations
In my personal life, I love the outdoors! I spend A lot of free time enjoying the beautiful area I have been blessed to grow up in.
I have a passion for animals, and often as I can help out local shelters when they are in crisis.
Custom
I have experience as an human resource assistant. During my time at Branson Travel Group, the Human Resource manager only worked part time. I often took over the task of onboarding, recruiting, interviews, filing, payroll and performance reports.
I am dependable, teachable, and a fast learner. I get along with everybody, and have an optimistic altitude. I have a drivers license, clean driving history, and a reliable vehicle.
References
References available upon request.
Timeline
Manager
Branson Travel Group
11.2013 - 08.2024
Associate of Science -
Ozarks Technical Community College
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