MARY GASKIN
McDonough,GA
Summary
Dynamic administrative professional with a proven track record at Guiding Light Homecare, excelling in customer service and office administration. Skilled in data entry and CRM software, I enhanced client satisfaction and streamlined processes, contributing to improved service delivery. Adept at training staff, fostering a knowledgeable team processed payroll for employees,
Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
GUIDING LIGHT HOMECARE
06.2021 - 05.2025
- Managed scheduling and coordination of client appointments for optimal service delivery.
- Assisted in maintaining accurate client records using electronic health record systems.
- Processed incoming communications, ensuring timely responses to inquiries and requests.
- Developed and implemented efficient filing systems to enhance document retrieval processes.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Assisted in training new administrative staff on office procedures and software systems.
- Prepared reports and documentation to support management decision-making processes effectively.
Customer Service Representative
Charter Communications, Time Warner Cable
05.2004 - 08.2008
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Trained new representatives on systems and protocols, fostering a knowledgeable support team.
- Utilized CRM software to track customer interactions and ensure accurate follow-up actions.
Customer Service Specialist Head Cashier
Lowes Home Improvment
03.1995 - 02.2004
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new staff on customer service best practices and register operations.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Implemented process improvements that streamlined checkout operations, reducing wait times.
Education
MBA - MEDICAL BILLING AND CODING
LAURUS TECHNICAL INSTITUTE
DECATUR;GA04-2014
GED -
LAURUS TECHNICAL INSTITUTE
DECATUR ;GA02-2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
GUIDING LIGHT HOMECARE
06.2021 - 05.2025
Customer Service Representative
Charter Communications, Time Warner Cable
05.2004 - 08.2008
Customer Service Specialist Head Cashier
Lowes Home Improvment
03.1995 - 02.2004
MBA - MEDICAL BILLING AND CODING
LAURUS TECHNICAL INSTITUTE
GED -
LAURUS TECHNICAL INSTITUTE