Mary Gatewood
Cuyahoga Falls
Summary
Dynamic professional with a proven track record in customer service and route planning, exemplified during my tenure at Marcos's Pizza. Skilled in leveraging GPS technology and exceptional time management to enhance delivery efficiency. Demonstrates adaptability and problem-solving abilities, ensuring high customer satisfaction and operational excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Marcos's Pizza
11.2023 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded car and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
Circle K
11.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Manager
East of Chicago
06.2021 - 09.2022
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
Team Member
Pizza Hut
07.2018 - 11.2020
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Medical Billing And Coding
Akron Institute
Akron, OH07-2013
High School Diploma -
Springfield High School
Akron, OH06-2006
Skills
- GPS and route planning
- Time management skills
- Customer service
- Problem-solving
- Customer interaction
- Adaptability and flexibility
- Payment collection
- Punctual and reliable
- Multitasking and organization
- Verbal and written communication
- Point-of-sale system
- Attention to detail
Timeline
Delivery Driver
Marcos's Pizza
11.2023 - 08.2024
Customer Service Representative
Circle K
11.2022 - 02.2023
Manager
East of Chicago
06.2021 - 09.2022
Team Member
Pizza Hut
07.2018 - 11.2020
Medical Billing And Coding
Akron Institute
High School Diploma -
Springfield High School
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