Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Gawryla

Marion,VA

Summary

Dynamic Property Manager with a proven track record at B & L Rental Properties LLC, excelling in tenant relations and property inspections. Skilled in payment collection and enhancing tenant satisfaction through effective communication. Committed to maintaining high standards and fostering positive experiences, ensuring compliance and operational excellence in property management.

Overview

16
16
years of professional experience

Work History

Property Manager

B & L Rental Properties LLC
07.2020 - 03.2025
  • Managed tenant relations, addressing concerns and ensuring satisfaction through effective communication.
  • Coordinated maintenance requests, prioritizing urgent issues and overseeing timely resolution.
  • Conducted regular property inspections to ensure compliance with safety regulations and maintain quality standards.
  • Implemented efficient leasing processes, enhancing tenant onboarding experiences.
  • Oversaw rent collection procedures, ensuring consistency in payment schedules and follow-up communications.

Front Desk Receptionist

B & L Auto Repair LLC
04.2020 - 01.2024


  • Scheduled appointments and maintained organized calendar for staff members.
  • Processed incoming and outgoing mail, ensuring timely distribution of correspondence.
  • Maintained cleanliness and organization of front desk area, enhancing professional appearance.
  • Assisted in maintaining office supplies inventory, coordinating reorders as necessary.
  • Supported administrative tasks such as data entry and filing documents accurately.
  • Handled customer inquiries with professionalism, resolving issues promptly and effectively.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.

Customer Service Representative

Teleproformance
01.2017 - 09.2017
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Processed orders and returns accurately, ensuring timely fulfillment and compliance with company policies.
  • Documented customer interactions in CRM system, maintaining up-to-date records for future reference.
  • Collaborated with team members to streamline support processes, improving response times and service quality.
  • Escalated complex issues to appropriate departments, ensuring prompt resolution and customer care continuity.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assembly Line Worker

TRW Automotive U.S
02.2016 - 02.2017
  • Operated assembly line machinery to ensure efficient production flow.
  • Inspected components for quality assurance and adherence to specifications.
  • Collaborated with team members to troubleshoot mechanical issues swiftly.
  • Followed safety protocols rigorously to maintain a safe work environment.
  • Executed assembly tasks with precision, minimizing waste and errors.
  • Adapted quickly to changing production schedules and priorities effectively.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.

Driver, Special Vehicles

Saltville Rescue Squad
02.2012 - 11.2016
  • Operated specialized vehicles, ensuring safe and timely transportation of goods and personnel.
  • Conducted routine maintenance checks on vehicles to uphold safety standards and operational efficiency.
  • Developed efficient routes to optimize delivery schedules and reduce fuel consumption.
  • Trained new drivers on vehicle operation protocols and safety regulations.
  • Implemented safety measures that adhered to regulatory guidelines, enhancing overall compliance rates.
  • Reported unsafe situations and service-related issues to route management and dispatch.
  • Handled inbound and outbound paperwork for loads.
  • Conducted thorough pre-trip inspections on all assigned vehicles, upholding high operational standards and reducing maintenance costs.
  • Followed route assignments and completed end-of-day documentation and check-out process.
  • Identified potential risks associated with transporting sensitive cargo by closely monitoring its condition throughout transit periods.

Hostess Trainer

Outback Steakhouse
05.2009 - 01.2012
  • Trained new host staff in customer service protocols and restaurant procedures.
  • Facilitated onboarding sessions to enhance team integration and efficiency.
  • Monitored front-of-house operations to ensure optimal guest experiences.
  • Developed training materials that improved knowledge retention among new hires.
  • Implemented standardized greeting techniques that enhanced customer satisfaction scores.
  • Provided ongoing support and mentorship to junior hostesses, fostering a collaborative work environment.
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.

Education

Abingdon High School
Abingdon, VA
05.2008

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Tenant relations
  • Property tours and inspections

Timeline

Property Manager

B & L Rental Properties LLC
07.2020 - 03.2025

Front Desk Receptionist

B & L Auto Repair LLC
04.2020 - 01.2024

Customer Service Representative

Teleproformance
01.2017 - 09.2017

Assembly Line Worker

TRW Automotive U.S
02.2016 - 02.2017

Driver, Special Vehicles

Saltville Rescue Squad
02.2012 - 11.2016

Hostess Trainer

Outback Steakhouse
05.2009 - 01.2012

Abingdon High School
Mary Gawryla