Mary Gazaille
Commercial Loan Specialist II
Queensbury,NY
Summary
Accomplished professional with a proven track record at TD Bank, enhancing customer financial goals and streamlining operational efficiency. Demonstrated leadership in training teams and fostering positive customer relationships, significantly improving service delivery and operational outcomes.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Store Manager
TD Bank
Warrensburg, NY
07.2023 - Current
- Assisted with operational facets of the store, including: cash handling, oversight of negotiable items, fraud prevention, managing controllable expenses management, high levels of employee integrity, customer confidentiality and Human Resources
- Ensured completion of required team training prior to servicing customers
- Directed and encouraged team members to emphasize positive customer experiences, and recognizing individual needs based on personal conversations and offering financial solutions to meet those needs
- Reviewed performance metrics with store managers to determine necessary corrective actions
- Responsible for resolving operational issues in a timely manner with a positive demeanor and professionalism
- Developed customer financial goals and strengthened existing patron relationships
Newborn Photographer - Glens Falls Hospital
Bella Baby Photography
Glens Falls, NY
06.2017 - 07.2023
- Provide professional, courteous, creative photography experiences and positive interactions with parents with their newborns
- Edit individual galleries, process orders, and present photo albums to families within a reasonable time frame
- Regularly achieve and often surpass individual and company sales goals
- Track and inventory supplies and place orders as needed
- Maintain personal credentials for accessing highly sensitive areas of health care facilities
Assistant Store Manager
TD Bank
Warrensburg, NY
08.2013 - 08.2016
- Assisted with operational facets of the store, including: cash handling, oversight of negotiable items, fraud prevention, managing controllable expenses management, high levels of employee integrity, customer confidentiality and Human Resources
- Ensured completion of required team training prior to servicing customers
- Directed and encouraged team members to emphasize positive customer experiences, and recognizing individual needs based on personal conversations and offering financial solutions to meet those needs
- Reviewed performance metrics with store managers to determine necessary corrective actions
- Responsible for resolving operational issues in a timely manner with a positive demeanor and professionalism
- Developed customer financial goals and strengthened existing patron relationships
Financial Services Representative
TD Bank
Queensbury, NY
01.2011 - 08.2013
- Conduct needs-based conversations and offer financial solutions to meet customer needs
- Make quality referrals to appropriate partners
- Achieve and exceed individual performance metrics
- Proactively reach out to customers to deepen relationships through needs-based conversations
- Meet with customers and prospects to develop understanding of other financial objectives and needs
- Assess customer information and suggest appropriate product and service solutions
- Maintain strong product and sales knowledge and provide guidance and training to staff
Teller
TD Bank
Queensbury, NY
06.2008 - 01.2011
- Process teller transactions for customers including servicing customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
- Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
- Make quality referrals to appropriate partners
- Achieve and exceed individual performance metrics
- Resolve problems independently, escalating more difficult issues to management
Field Administrative Assistant
Link To Life
Pittsfield, MA
08.2004 - 03.2008
- Worked closely with field technicians to ensure installation and maintenance of equipment was conducted in accordance with company policy
- Responsible for providing training to new technicians
- Processed payroll
- Provided prompt responses to customer alarm overflows from call center
Education
Business Information Systems
Charles H. McCann Technical School
North Adams, MA 09.1998 - 06.2002
Skills
Strong written and verbal communication skills
Sales expertise
Exceptional attention to detail
Proficient computer skills including typing and MS Office
Timeline
Assistant Store Manager
TD Bank
07.2023 - Current
Newborn Photographer - Glens Falls Hospital
Bella Baby Photography
06.2017 - 07.2023
Assistant Store Manager
TD Bank
08.2013 - 08.2016
Financial Services Representative
TD Bank
01.2011 - 08.2013
Teller
TD Bank
06.2008 - 01.2011
Field Administrative Assistant
Link To Life
08.2004 - 03.2008
Business Information Systems
Charles H. McCann Technical School
09.1998 - 06.2002