MARY GEORGY
Fountain Valley,CA
Summary
Passionate and cheerful hospitality specialist with 13+ years’ experience in the Hospitality, Tourism and in International travel industries worldwide. Customer service oriented and skilled at discerning the line between company policy and “the customer is always right” and knowing how/when to invoke chain of command. Brings a tactful and collaborative spirit and an ability to remain calm while logically problem-solving and adapting in the moment.
Overview
19
19
years of professional experience
Work History
Chain Sales Merchandiser
Southern Glazer’s Wine and Spirits company
Long Beach, CA
10.2023 - Current
- Build displays and update pricing and special offers within an assigned territory
- Maintain positive relationships with retail customers
- Ensure all company products are properly displayed
- Install point-of-sale materials as directed
- Stock products on shelves, displays, and cold boxes as necessary
- Perform other job-related duties as assigned
- Rep of February month
- Onboard champion to train others.
- Got to be in Highlight Displays many times.
- Double win for National misson for Brancott in two accounts for the month of June 24.
Sales & Marketing Coordinator
Western Plus Hotel
Los Angeles, California
12.2022 - 09.2023
- Develop and implement strategic sales and marketing plans to achieve company objectives
- Identify new business opportunities and develop relationships with potential clients
- Maximize revenue by selling all facets of the hotel to previous, current, and potential clients
- Encourage repeat business by networking with existing customers
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue
- Monitor market trends and competitor activity to identify areas for growth and improvement
- Collaborate with other departments to ensure alignment of sales and marketing efforts
- Analyze sales data and metrics to evaluate performance and make data-driven decisions
- Prepare regular reports on sales and marketing activities for management
- Proven experience in sales and marketing leadership roles
- Strong understanding of customer service principles and practices
- Excellent communication and interpersonal skills
- Ability to build and maintain relationships with clients
- Strong analytical skills with the ability to interpret data and make strategic recommendations
- Ability to lead, set goals, and drive results
- Answer incoming calls
Behavior Technician
The American International School
01.2021 - 12.2022
- Provided one-on-one educational support for fully immersed early-elementary students with ADHD, collaborating with parents, counselor, and principal
- Developed and implemented plan for students to manage anger with the goal of eliminating tantrums and violent behaviors, including other- and self-harm, and limiting distracting behaviors
- Proposed alternative methods of expression by teaching self-monitoring and verbal communication tools, as well as using manipulatives; adapted environment to create low-stimulus situation
- Set clear expectations for students and offered honest and warm encouragement for each success
Registered Behavior Technician
The American International School
01.2021 - 12.2022
- Provided evening home visits for severely autistic and/or Down syndrome children
- Collected data used to develop learning plan for basic hygiene and life-supporting skills in addition to bringing consistency and structure/routine
- Executed plan in order to promote chosen behaviors, mitigating un-chosen behaviors through behavior replacement; improvised to adapt plan as necessary, requiring flexibility, and continued problem solving
- Observed daily growth as an encouragement to parents, bringing hope after years of concern
Academic Coordinator
The Littlest Lamb
01.2021 - 12.2021
- Oversaw day-to-day and on-going logistics for 70 at-risk students in 10 international schools, ensuring necessary supplies, texts, uniforms, and fees were provided per school requirements
- Liaised between schools, teachers, and guidance counselors in order to promote student success, streamlining communication; maintained watchful eye on student grades
- Collaborated with schools to develop fee installment plans and/or scholarships for new admissions
- Verified government-mandated documentation, such as birth certificates and immunizations, was up-to-date and submitted to the Ministry of Education
- Operated as key decision-maker during COVID-19 remote learning, leading a team of six teachers and creating school schedules that delivered best outcomes
- Promoted to administrative position due to quality and effectiveness of part-time and volunteer work
- Work with students one-on-one and in groups to ensure completion of student work
Special Needs Support Teacher
The Littlest Lamb
01.2020 - 12.2020
- Oversaw day-to-day and on-going logistics for 70 at-risk students in 10 international schools, ensuring necessary supplies, texts, uniforms, and fees were provided per school requirements
- Liaised between schools, teachers, and guidance counselors in order to promote student success, streamlining communication; maintained watchful eye on student grades
- Collaborated with schools to develop fee installment plans and/or scholarships for new admissions
- Verified government-mandated documentation, such as birth certificates and immunizations, was up-to-date and submitted to the Ministry of Education
- Operated as key decision-maker during COVID-19 remote learning, leading a team of six teachers and creating school schedules that delivered best outcomes
- Promoted to administrative position due to quality and effectiveness of part-time and volunteer work
- Work with students one-on-one and in groups to ensure completion of student work
Support Coach
The British Columbia Canadian International School
01.2018 - 12.2020
- Provide one-on-one support for fully-included adolescent dyslexic male with Down syndrome, leveraging trust and personal relationship into the classroom
- Collaborated with teacher to manage environment through seating plan and to scaffold academics through task modification and/or through the creation of new materials to promote student understanding
- Developed tailored lesson and literacy plans, as well as pacing for English acquisition
- Engaged in one-on-one pullout sessions to try out various teaching strategies in order to reduce stimuli, reiterate instructions, and provide remedial tutoring if needed
- Communicated daily with parents through email, phone, and text in order to discover pre-existing triggers
Freelance Tour Guide
01.2006 - 12.2018
- Contracted with multiple national and international agencies, building strong relationships with companies such as American Express Travel and South Sinai Travel
- Developed a reputation for connection with tourists, as shown by tourists extending around the world and by garnering friends and family referrals
- Provided superior customer service, as shown by positive tourist feedback and excellent rate of client retention; doubled agency’s client tours
- Managed tour groups of 40 for up to 15 days and nights, touring through nation, covering all logistical aspects, including transportation, documentation, detailed schedules, and ensuring health and safety
- Operated as key liaison between tourists and companies and between tourists and service providers
- Juggled multiple streams of input, developing multi-prong approach to creative problem solving; implemented spur-of-the-moment changes to great success
- Developed and implemented tour-specific itineraries, in accordance with tourist preferences, timelines, and weather
Education
Bachelor of Arts - Hospitality, Hotels & Tourism
FU University
06.2006
Skills
- Microsoft365 (Word, Excel, PowerPointetc)
- Google Suite
- Computer applications
- Sales strategy development
- Competitor Analysis
- Sales Techniques
- Friendly and outgoing
- POS systems knowledge
- Customer Relationship Management (CRM)
Personal Information
Title: HOSPITALITY AND TOURISM SPECIALIST
References
Professional and social references are available upon request.
Timeline
Chain Sales Merchandiser
Southern Glazer’s Wine and Spirits company
10.2023 - Current
Sales & Marketing Coordinator
Western Plus Hotel
12.2022 - 09.2023
Behavior Technician
The American International School
01.2021 - 12.2022
Registered Behavior Technician
The American International School
01.2021 - 12.2022
Academic Coordinator
The Littlest Lamb
01.2021 - 12.2021
Special Needs Support Teacher
The Littlest Lamb
01.2020 - 12.2020
Support Coach
The British Columbia Canadian International School
01.2018 - 12.2020
Freelance Tour Guide
01.2006 - 12.2018
Bachelor of Arts - Hospitality, Hotels & Tourism
FU University
Similar Profiles
Kris KennedyKris Kennedy
Area Manager at Southern Glazer’s Wine & SpiritsArea Manager at Southern Glazer’s Wine & Spirits
John Love Bowers IIIJohn Love Bowers III
Statewide Pricing Manager & Beer Portfolio Manager at Southern Glazer’s Wine & SpiritsStatewide Pricing Manager & Beer Portfolio Manager at Southern Glazer’s Wine & Spirits
Patricia PereiraPatricia Pereira
Pricing Manager Commercial Finance at Southern Glazer’s Wine & SpiritsPricing Manager Commercial Finance at Southern Glazer’s Wine & Spirits
Elliott SalcidoElliott Salcido
Altar Server at Saint John The Baptist Catholic ChurchAltar Server at Saint John The Baptist Catholic Church
Hanna SernaHanna Serna
Patient Navigator at Edinger Medical GroupPatient Navigator at Edinger Medical Group