Mary gibbons
swartz creek,MI
Summary
Customer service professional with a proven track record in managing high volumes of inbound calls while ensuring customer satisfaction. Proficient in CRM systems, active listening, and multitasking, leading to effective issue resolution and enhanced customer loyalty. Experienced in providing exceptional support and fostering positive relationships with clients. Committed to improving team performance through knowledge sharing and best practices in customer service operations.
Overview
30
30
years of professional experience
Work History
Customer Service Representitive
Macys Credit And Customer Service
Flint, MI
03.2018 - 03.2025
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
Macys Department Store
Flint, MI
11.1999 - 03.2018
- Processed transactions using a point-of-sale system.
- Assessed customer needs to provide assistance and information on product features.
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handled returns and exchanges according to company policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Demonstrated product features and benefits for customers' needs.
- Used technology resources to assist customers in locating and selecting items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Built and maintained relationships with peers and upper management to drive team success.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers and provided exceptional customer service.
- Adhered to company initiatives and achieved established goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
1st Grade Elementary Teacher
st marys catholic church
Swartz Creek, MI
09.1995 - 06.1998
- Created customized grading rubrics powerful assessment tools.
- Organized field trips to enrich students' learning experiences outside the classroom setting.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
- Conducted assessments to evaluate student progress and prepared reports.
- Developed and implemented engaging lesson plans in line with state curriculum standards.
- Participated in professional development workshops to improve teaching skills and knowledge.
- Monitored student behavior and implemented interventions when necessary.
- Conducted regular parent-teacher conferences to discuss student progress and concerns.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Assisted students in developing social skills through cooperative learning activities.
- Implemented multiple methods to improve student educational success.
- Implemented various assessment tools such as quizzes, tests, observations, portfolios in order to measure student achievement.
- Communicated regularly with parents regarding their child's academic progress via emails or phone calls.
- Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
- Developed and implemented lesson plans to meet the needs of all students.
- Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.
- Arranged field trips as tool to provide students with real-world experiences.
- Brought in purchased and donated materials to round out supplies for classroom activities.
- Created safe, nurturing environment of trust and respect.
- Maintained positive classroom culture through behavior management techniques.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Utilized a variety of instructional strategies such as whole-class instruction, small group activities, and individualized instruction to meet the needs of all learners.
- Inspired students to want to read by taking to library and helping to choose books.
Education
Bachelor of Arts - Elementary Education
University of Michigan, Flint
Flint, MI01-1987
Skills
- Customer service and support
- Technical support
- Point-of-sale operations
- Product expertise
- Order processing
- Relationship management
Affiliations
- i enjoy gardening, cooking drawing and painting.
Accomplishments
- rocognizezed as exceptional customer service representative. Selected to help evaluate other teachers and give feedback.
References
References available upon request.
Timeline
Customer Service Representitive
Macys Credit And Customer Service
03.2018 - 03.2025
Sales Associate
Macys Department Store
11.1999 - 03.2018
1st Grade Elementary Teacher
st marys catholic church
09.1995 - 06.1998
Bachelor of Arts - Elementary Education
University of Michigan, Flint
Similar Profiles
Sydney EngleSydney Engle
Selling Specialist- Furniture and BeddingBackline at Macys Credit And Customer ServiceSelling Specialist- Furniture and BeddingBackline at Macys Credit And Customer Service
HAROLYN DINGLEHAROLYN DINGLE
Dital and Credit Customer Service at Macys Credit And Customer ServiceDital and Credit Customer Service at Macys Credit And Customer Service
Gaiola TheluscaGaiola Thelusca
Customer Service Representative at Macys Credit And Customer ServiceCustomer Service Representative at Macys Credit And Customer Service
Aiden BrushaberAiden Brushaber
Valet at Encore Service GroupValet at Encore Service Group
Kendal NewhartKendal Newhart
5th Grade Student Teacher at McMonagle Elementary5th Grade Student Teacher at McMonagle Elementary