Mary Ginesta
Clarksville,TN
Summary
Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
4
4
years of professional experience
Work History
Biller
Eyecare Plus
03.2023 - 12.2023
- Reduced billing errors by implementing strict policies and systematic procedures.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Collaborated with other departments for accurate invoicing and prompt resolution of discrepancies.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Minimized lost revenue by proactively identifying inaccuracies within invoicing records and taking necessary corrective actions.
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
Patient Service Representative
Mercy Family Medicine
04.2021 - 05.2022
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Customer Representative
City Market
05.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Increased repeat business through exceptional service, building trust and loyalty among customers.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
- Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
Education
Bachelor of Arts - Sustainability Studies
Colorado Mountain College
Glenwood Springs, CO12.2021
Skills
- Variance Analysis
- Regulatory Compliance
- Invoice Coding
- Spreadsheet Management
- Insurance Billing Procedures
- File Management
- Appointment Scheduling
- Patient Greeting
- Document Filing
- Office Administration
- Customer Service
- Data Entry Proficiency
Timeline
Biller
Eyecare Plus
03.2023 - 12.2023
Patient Service Representative
Mercy Family Medicine
04.2021 - 05.2022
Customer Representative
City Market
05.2020 - 04.2022
Bachelor of Arts - Sustainability Studies
Colorado Mountain College
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