Mary Gipson
Spring
Summary
Experienced healthcare professional specializing in patient coordination and insurance verification. Enhanced operational efficiency and promoted teamwork through effective electronic records management and conflict resolution. Dedicated to ensuring optimal patient flow and satisfaction in fast-paced environments.
Overview
17
17
years of professional experience
Work History
PAR III
Memorial Hermann Medical Group
Cypress
05.2025 - Current
- Facilitated patient check-ins, ensuring accurate demographic information for seamless service delivery.
- Coordinated insurance verification, confirming eligibility for patient services to streamline access to care.
- Managed appointment scheduling, optimizing patient flow to enhance operational efficiency in facility.
- Processed patient payments to ensure accurate financial transactions.
- Responded to incoming calls to provide excellent customer service.
- Digitized patient documents for accurate record-keeping in the system.
- Verified insurance coverage for services provided by the facility.
Medical Front Desk
Neighborhood Pediatrics
03.2019 - 05.2025
- Checked in/out patients, verified insurance, obtained authorizations to ensure smooth patient flow.
- Answer phones, Patient call backs (RX refill, concerns, Schedule Well visits)
- Scanned/faxed medical documents, processed mail, scanned EOBs for billing and managed patient referrals to streamline operations.
- Recorded patient developmentals and vital signs
- Supported and guided colleagues to foster a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
Front Desk Manager
The Woodlands Speciality Hospital
03.2015 - 05.2018
- Coordinated employee work schedules to maintain optimal front desk coverage.
- Applied supervisory skills to enforce adherence to front desk policies among staff.
- Supported the registration process for outpatient and/or emergency patients.
- Verified patient insurance and collected co-pays per insurance guidelines.
- Explained patient financial responsibilities according to insurance coverage, including payment plans and care credit.
Therapy Scheduler
All Heal Home Health
03.2014 - 11.2014
- Managed therapy schedules for PT, OT, ST, and MSW, ensuring compliance with Medicare policies for 13th visit and evaluations for over 200 patients.
- Coordinated patient communications for canceled and rescheduled appointments, enhancing patient engagement.
- Processed new patient referrals, ordered DME, and maintained up-to-date medical file system, ensuring efficient patient care.
- Communicated with RN Case Manager.
Office assistant
ATC Home Health
04.2009 - 03.2014
- Processed all physicians' orders and prepared daily schedules for field staff.
- Managed scheduling and appointments for healthcare professionals and clients.
- Organized patient records and maintained confidentiality in compliance with regulations.
- Coordinated communication between staff, patients, and families to ensure clarity.
Education
MEDICAL ASSISTANT -
NATIONAL INSTITUTE OF TECHNOLOGY
Skills
- Cardiac Monitoring
- Patient Education
- Immunization Administration
- Venipuncture
- Vitals
- First Aid Certification
- insurance authorization process
- Electronic records
- Epic
- Athena Health
- Kinnser Software
- Microsoft Office
- attention to detail
- conflict resolution
- Knowledge of Medical terminologies
Timeline
PAR III
Memorial Hermann Medical Group
05.2025 - Current
Medical Front Desk
Neighborhood Pediatrics
03.2019 - 05.2025
Front Desk Manager
The Woodlands Speciality Hospital
03.2015 - 05.2018
Therapy Scheduler
All Heal Home Health
03.2014 - 11.2014
Office assistant
ATC Home Health
04.2009 - 03.2014
MEDICAL ASSISTANT -
NATIONAL INSTITUTE OF TECHNOLOGY