Summary
Overview
Work History
Education
Skills
Timeline
Mary Giselbach

Mary Giselbach

Manager
Marion,IN

Summary

Highly proactive manager with over 20 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Assistant Store Manager

Walmart
05.2019 - 02.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant General Manager

Bob Evans Restaurant
06.2018 - 05.2019
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Implemented cost-saving measures without compromising on quality, boosting bottom line.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

General Manager

Orange Leaf Frozen Yogurt
06.2017 - 06.2018
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

General Manager

JP Operations LLC
Indianapolis, IN
12.2015 - 02.2017
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

Assistant General Manager

Extended Stay America
Indianapolis, IN
03.2015 - 09.2015
  • Greeted and welcomed all hotel guests with a smile.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
  • Greeted and registered guests and issued keys.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to their proper locations.
  • Cleaned walls, windows, shades and curtains.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Maintained friendly and professional customer interactions.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Education

High School Diploma - undefined

Elwood Community High School
1991

Skills

  • Extensive food/beverage knowledge
  • Food regulation compliance
  • Supply ordering ability
  • Meal preparation expertise
  • Kitchen management
  • Food Standards enforcement
  • Supply management capability
  • Flexible schedule availability
  • General knowledge of computer software
  • Honest, trustworthy and punctual
  • Management and leadership experience
  • Neat and clean in appearance
  • On time and reliable
  • Personable and affable
  • Aloha POS system
  • Staff scheduling
  • Natural leader
  • Strong work ethic
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Conflict resolution techniques
  • Trained in performance and wage reviews
  • Proficient in customer service
  • Reading comprehension
  • Retail sales experience
  • Service-oriented team player
  • Strong client-interaction skills
  • Strong time management skills
  • Logging temperatures of food items
  • Excellent multi-tasker
  • Able to work in continuously-standing position for four or more hours
  • Service-oriented
  • Inventory control and record keeping

Timeline

Assistant Store Manager - Walmart
05.2019 - 02.2025
Assistant General Manager - Bob Evans Restaurant
06.2018 - 05.2019
General Manager - Orange Leaf Frozen Yogurt
06.2017 - 06.2018
General Manager - JP Operations LLC
12.2015 - 02.2017
Assistant General Manager - Extended Stay America
03.2015 - 09.2015
Elwood Community High School - High School Diploma,

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