Mary Gladney
Arlington,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Chat Support Representative
Teleperformance
05.2017 - 01.2019
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
Billing Agent
Spectrum
01.2019 - 06.2021
- Improved billing accuracy by conducting thorough reviews of invoices and account statements.
- Streamlined the billing process by implementing efficient software tools and organizational systems.
- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
- Collaborated with account managers to ensure accurate invoicing for complex contracts and special projects.
Interview Researcher
Nielsen Company
06.2021 - 11.2022
- Enhanced research quality by implementing advanced data analysis techniques and tools.
- Streamlined data collection processes for increased efficiency and accuracy in research findings.
- Developed innovative research methodologies, contributing to breakthrough discoveries in the field.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
Member Service Representative
Coop Solutions
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
High School Diploma -
Haughton High School
Haughton, LA05.2017
Skills
- Critical Thinking
- Decision Making
- Customer Service
- Call Control
- Data Entry
- Quality Control
Timeline
Member Service Representative
Coop Solutions
11.2022 - Current
Interview Researcher
Nielsen Company
06.2021 - 11.2022
Billing Agent
Spectrum
01.2019 - 06.2021
Chat Support Representative
Teleperformance
05.2017 - 01.2019
High School Diploma -
Haughton High School
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