Mary Gogan
Albany,NY
Summary
Dedicated Office Assistant with over 20 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.
Overview
28
28
years of professional experience
Work History
Office Office Assistant 2
NYS Department of Environmental Conservation
12.2021 - 01.2025
- Ensured timely responses to inquiries, enhancing office communication efficiency.
- Maintained accurate records and documentation for streamlined operations.
- Supported team members with various administrative tasks for improved productivity.
- Safeguarded sensitive information, maintaining confidentiality in all administrative duties.
- Boosted customer satisfaction through professional front desk support.
- Created welcoming experiences for new and returning customers.
- Assisted customers with licensing needs, ensuring compliance and satisfaction.
- Represented DEC kiosk at NYS Fair, engaging with visitors effectively.
- Thrived in fast-paced environments, adapting quickly to changing demands.
Office Assistant 2
Suny Oswego
05.2019 - 12.2021
- Streamlined purchasing and ordering processes from retailers and wholesalers.
- Efficiently processed purchase order requests for various departments on campus.
- Coordinated deliveries of supplies for cleaning, catering, and maintenance teams.
- Managed logistics for mail and package deliveries, including UPS and FedEx.
- Provided personal protection supplies to all college staff and residents effectively.
Assistant Claims Services Representative
New York State Insurance Fund
11.2010 - 05.2019
- Ensured accurate disability claim processing by verifying medical documentation received and validated.
- Maintained claim entry and follow-up with doctors, employers, and claimants for efficient processing.
- Monitored claim duration up to 26 weeks, ensuring timely payments to claimants or employers.
- Facilitated communication between claimants, doctors, and employers for seamless coordination and claim resolution.
- Managed filing and performed general office duties to support claims processing operations.
- Conducted regular audits on claims progress to ensure compliance with regulations and policies.
- Improved claimant satisfaction by providing clear guidance and support throughout the claims process.
- Collaborated with team to enhance claim processing procedures, driving efficiency and accuracy.
Assistant Workers Compensation Examiner
NYS Workers Compensation
08.2006 - 11.2010
- Increased customer satisfaction by resolving disability and workers' compensation inquiries promptly.
- Facilitated provider administration, ensuring effective support for healthcare professionals.
- Collected medical payments efficiently from insurance companies, enhancing cash flow.
- Streamlined case file management, maintaining organized documentation for quick access.
- Responded professionally to customer inquiries, improving overall service quality.
Customer Service Representative
Northeast Home Medical Equipment
04.2000 - 08.2006
- Processed customer and hospital orders efficiently, ensuring timely delivery.
- Managed inventory and ordering of medical equipment for optimal availability.
- Assisted patients with prosthetics post-mastectomy, enhancing comfort and mobility.
- Coordinated travel arrangements for patients requiring oxygen therapy support.
- Scheduled drivers for prompt delivery of essential medical equipment.
- Verified patient insurance eligibility, facilitating seamless service and support.
Certified Home Health Aide
St. Peter’s Home Care
09.1996 - 04.2000
- Caring for patients recently discharged from the hospital, ordering supplies needed for patients, patient phone calls and clerical duties when in the office.
Education
General Equivalency Diploma -
Shaker High School
Latham, NY01.1990
Skills
- Client support
- Positive attitude
- Dedicated team player
- Administrative support
- Mail handling
- Time management
- Data entry
Achievements/Awards
Certified Home Health Aide, Certified Prosthetic Fitter, Med University DME Courses, OSHA fork lift operator Certified
Timeline
Office Office Assistant 2
NYS Department of Environmental Conservation
12.2021 - 01.2025
Office Assistant 2
Suny Oswego
05.2019 - 12.2021
Assistant Claims Services Representative
New York State Insurance Fund
11.2010 - 05.2019
Assistant Workers Compensation Examiner
NYS Workers Compensation
08.2006 - 11.2010
Customer Service Representative
Northeast Home Medical Equipment
04.2000 - 08.2006
Certified Home Health Aide
St. Peter’s Home Care
09.1996 - 04.2000
General Equivalency Diploma -
Shaker High School