Mary Goldman
Pembroke Pines,United States
Summary
Experienced customer service manager bringing 8 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
8
8
years of professional experience
Work History
Department Manager
McDonald's Restaurant
10.2020 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Shift Lead Supervisor
Popeye's Restaurants
06.2016 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL06.2010
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Attention to Detail
Flexible and Adaptable
Multitasking
Excellent Communication
Organizational Skills
Computer Skills
Timeline
Department Manager
McDonald's Restaurant
10.2020 - Current
Shift Lead Supervisor
Popeye's Restaurants
06.2016 - 09.2020
High School Diploma -
Boynton Beach Community High School
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