Mary Gomes
Los Banos,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Class a Truck Driver
UNFI, United Natural Foods
GIlroy, CA
07.2020 - 11.2021
- Loaded and unloaded trucks by operating special equipment to palletize freight and secure items for transport.
- Collected delivery instructions to verify freight and routes for on-time delivery and adjusted routes based on changing conditions.
- Maneuvered tractor and trailer into loading and unloading docks to properly position freight.
- Pre-tripped tractor and trailer to check condition of mechanical, safety and emergency equipment and notified supervisor of defects.
- Maximized load safety by balancing, securing and weighing products.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
Class a CDL Truck Driver
Morning Star Packing
Los Banos, CA
07.2019 - 10.2019
- Handled load documentation, obtained signatures and provided copies to destination staff.
- Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Checked trailer hitch and secured attachments to tractor for optimal safety.
- Completed regulas inspections and maintence actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated electronic pallet jack
Server
YardHouse Darden Restaurants
San Jose, CA
03.2018 - 05.2019
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server, Expediter, Bakery
Cheesecake Factory Inc
San Jose, CA
02.2016 - 01.2018
- Checked identification for minimum age for sale of alcoholic beverages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Certificate - Medical Aid / Defense Training / Surgical Tech
US Air Force
Fairfield, Ca05.2004
Certificate - Business Technology
Clearfield County Career And Technology Center
Clearfield, UT02.2004
Skills
- Adaptability and Flexibility
- Safety and Emergency Equipment, OSHA 10
- Critical Thinking, Effective Time & Cost Management
- Excellent Communication Skills
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Quality Control Guidelines
- 20 Customer Service Experience
- Data Entry, Phone, Internet, Email and Social Media Skills
- Administrative Procedures
- Vehicle Maintenance, Inspection and Safety Training
- Route Logs, Map Routes and Meet Deadlines Under Pressure
- Commercial driving
Additional Information
Tricia Owen - (408) 413-8885 Sabrina Wingate (209) 489-6852
Additional Professional & Personal References Available Upon Request
Timeline
Class a Truck Driver
UNFI, United Natural Foods
07.2020 - 11.2021
Class a CDL Truck Driver
Morning Star Packing
07.2019 - 10.2019
Server
YardHouse Darden Restaurants
03.2018 - 05.2019
Server, Expediter, Bakery
Cheesecake Factory Inc
02.2016 - 01.2018
Certificate - Medical Aid / Defense Training / Surgical Tech
US Air Force
Certificate - Business Technology
Clearfield County Career And Technology Center
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