Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mary Gomez

Richardson,TX

Summary

Tactful Unit Manager enthusiastically seeking a position in the Dallas area. Successful at establishing excellent relations with Guests, Customer Service and staff members. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

13
13
years of professional experience

Work History

Unit Manager

Studio movie grill The Colony
The Colony, TX
06.2023 - Current
  • Ensured that the unit was compliant with safety standards and protocols set by the organization, food handlers, TABC and certifications up to date
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Responded promptly to inquiries from external stakeholders such as customers or vendors.
  • Maintained accurate records of employee attendance and leave requests.
  • Actively participated in recruitment efforts by interviewing potential candidates.
  • Resolved complex customer service issues in a timely manner.
  • Provided training sessions for newly hired personnel on relevant skills required for their roles.
  • Developed innovative solutions for challenging tasks or projects assigned by upper management.
  • Organized and scheduled staff meetings to discuss policies and procedures.
  • Managed team of 15 employees and ensured their productivity.
  • Maintained communication and transparency with department heads and staff needs
  • Planned and completed group projects, working smoothly with others.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish customer service and hospitality goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Manage cash handling, checkouts, and count safe.

Assistant Kitchen Manager

Studio Movie Grill The Colony
The Colony, TX
02.2021 - 06.2023
  • Received, organized and rotated paper goods and food ingredients.
  • Facilitated communication between front-of-house staff and back-of-house staff on a daily basis.
  • Reviewed monthly financial reports for accuracy and identified areas needing improvement.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with chefs on menu planning strategies that increased profits while maintaining high quality standards.
  • Organized inventory and placed orders for food, equipment, and supplies to maintain appropriate stock levels.
  • Provided ongoing coaching and mentoring to staff members to encourage professional development.
  • Monitored food cost percentages and labor costs to ensure budgetary goals were met.
  • Created weekly schedules according to business demands while ensuring labor costs remained within budget parameters.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Explained goals and expectations required of trainees.
  • Performed regular audits of supplies used in preparation of meals to ensure freshness.
  • Assisted with the hiring, training and supervision of kitchen staff.

Food Runner

Studio Movie Grill
The Colony , TX
05.2011 - 06.2023
  • Assisted servers in setting up tables for guests.
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Organized food orders and ensured accuracy of items served to customers.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Removed trays and stacked dishes for return to kitchen after finished meals.

Key/Supervisor

Studio Movie Grill The Colony
The Colony , TX
02.2019 - 03.2021
  • Trained, managed and motivated employees to promote professional skill development.
  • Counted and balanced registers.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Ensured compliance with applicable laws and regulations governing the retail industry.
  • Assigned tasks and delegated responsibilities to staff members.
  • Used Point of Sale register system to complete transactions.
  • Provided ongoing training to address staff needs.
  • Resolved conflicts between customers or staff members in a professional manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Provided feedback on individual team member's performance to their respective managers.
  • Trained new employees in company policies, job duties, safety protocols, and other topics.
  • Directed and supervised staff performance.
  • Investigated customer concerns or complaints in order to provide appropriate resolution.
  • Analyzed sales reports to identify areas of improvement within the store.

Server Trainer

Studio Movie Grill the Colony
The Colony, TX
03.2016 - 02.2019
  • Created and offered additional materials to enhance training.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained goals and expectations required of trainees.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
  • Coached staff members on best practices for optimizing server performance levels.
  • Provided exceptional service to high volume of daily customers.
  • Instructed new staff members on food handling procedures and service techniques.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Education

High School Diploma -

L.V Berkner
Richardson, TX
05-2011

Skills

  • Supply Management
  • Staff Scheduling
  • Safety Enforcement
  • Staff Training
  • Policy Implementation
  • Regulatory Compliance
  • Expense Management
  • Quality Control
  • Fast paced
  • Increased Proactive and Strategic Actions
  • Communication Skills
  • Leadership skills

Languages

Spanish
Native/ Bilingual

Timeline

Unit Manager

Studio movie grill The Colony
06.2023 - Current

Assistant Kitchen Manager

Studio Movie Grill The Colony
02.2021 - 06.2023

Key/Supervisor

Studio Movie Grill The Colony
02.2019 - 03.2021

Server Trainer

Studio Movie Grill the Colony
03.2016 - 02.2019

Food Runner

Studio Movie Grill
05.2011 - 06.2023

High School Diploma -

L.V Berkner

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