Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
AWARDS & RECOGNITION
Generic
Open To Work
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MARY GOMEZ-DIAZ

Administrator
Torrance,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

FOOD SERVICE COORDINATOR – RESOLUTIONASSOCIATE COORDINATOR – CIA / AR ANALYSTSALES & DELIVERY ADMINISTRATORFULL-SERVICE VENDING ADMINISTRATOR

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Torrance, CA, USTorrance, CA
Open to relocation: No

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Customer Experience and Operations professional with 30+ years of progressive experience across Resolution, AR Analysis, Sales Support, and Service Administration within the Beverage Industry. Proven ability to serve as a central point of coordination between Sales, AR, Equipment, Tax, and Operations to resolve complex customer issues while protecting revenue and service continuity. Recognized for driving accountability, managing escalations, leading cross-functional initiatives, and delivering measurable financial impact — including recovery initiatives totaling approximately $250,000. Brings deep institutional knowledge, proactive communication, and a strong ownership mindset.

Overview

30
30
years of professional experience

Work History

FOOD SERVICE COORDINATOR – RESOLUTION

PepsiCo
12.2022 - 12.2025
  • Partnered with Sales, AR, Pricing, and Tax teams to resolve complex customer escalations including sales tax refunds, pricing discrepancies, and receivable issues.
  • Researched and reconciled payment discrepancies for customers removed from charge terms, collaborating with AR and Field teams to restore service continuity.
  • Served as a liaison across FSC functions to ensure timely resolution and proactive communication to internal stakeholders.

ASSOCIATE COORDINATOR – CIA / AR ANALYST

PepsiCo
08.2009 - 12.2022
  • Managed ~5,000 Customer Data Management tickets per quarter supporting 17 locations across Hawaii, Southern and Northern California.
  • Executed customer account creations, change of ownerships, asset transfers, credit applications, resale certificate maintenance, and route maintenance requests.
  • Researched and resolved billing discrepancies and charge-back disputes up to $20,000, protecting company revenue.
  • Coordinated with field leadership to ensure accurate account maintenance and operational alignment.
  • Participated in User Acceptability Testing (UAT) for the PepsiCo Global Template (PGT) MDG platform, contributing to system innovation and process improvements.
  • Led a 90-day Asset Verification initiative to reconcile inactive equipment, driving daily accountability across Sales teams and recovering approximately $250,000 in company assets.

SALES & DELIVERY ADMINISTRATOR

PepsiCo
06.2004 - 07.2009
  • Audited sales and delivery payroll ensuring accuracy of working hours, holiday pay, and sick time using Kronos.
  • Reconciled daily cash flows averaging ~$40,000 per driver and ensured proper accounting and security controls.
  • Managed safety reporting and OSHA documentation in partnership with Safety teams to maintain compliance and frontline protection.
  • Maintained communication equipment inventory and minimized operational disruption through proactive troubleshooting.

SALES OPERATIONS RECEPTIONIST

PepsiCo
02.1999 - 05.2004
  • Served as primary point of contact for plant visitors and inbound calls, directing customer inquiries and service concerns to appropriate departments.
  • Ensured professional first-touch interaction and accurate routing of service issues.

FULL-SERVICE VENDING ADMINISTRATOR

PepsiCo
02.1996 - 01.1999
  • Supported vending operations through system setups, inventory tracking, and commission processing.
  • Developed foundational understanding of food service operations while building frontline relationships and operational trust.

Education

High School Diploma -

Narbonne High School
Harbor City, CA

Skills

  • Customer Escalation Resolution
  • Cross-Functional Coordination
  • Account Reconciliation & AR Analysis
  • Asset & Revenue Protection
  • Ownership & Follow-Through
  • Process Improvement
  • Risk Identification & Mitigation
  • Communication & Stakeholder Management
  • Systems & Data Management

Timeline

FOOD SERVICE COORDINATOR – RESOLUTION

PepsiCo
12.2022 - 12.2025

ASSOCIATE COORDINATOR – CIA / AR ANALYST

PepsiCo
08.2009 - 12.2022

SALES & DELIVERY ADMINISTRATOR

PepsiCo
06.2004 - 07.2009

SALES OPERATIONS RECEPTIONIST

PepsiCo
02.1999 - 05.2004

FULL-SERVICE VENDING ADMINISTRATOR

PepsiCo
02.1996 - 01.1999

High School Diploma -

Narbonne High School

AWARDS & RECOGNITION

True Blue Award – Inactive Asset Recovery Initiative ($250K recovery impact), Safety Empowerment Team Leader – Buena Park Facility

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