Mary Goncalves
Washington
Summary
Dynamic and detail-oriented professional with a proven track record at Mueller Reports, enhancing customer satisfaction and streamlining scheduling processes. Excelled in problem-solving and maintaining confidentiality, achieving high client retention and positive reviews on Rover.com. Known for initiative-taking and exceptional customer support, consistently delivering results beyond expectations.
Professional coordinator with focus on optimizing schedules and improving workflow efficiency. Known for reliability and adaptability in fast-paced environments. Possesses strong organizational skills and collaborative mindset, ensuring seamless team operations and goal achievement.
Experienced with coordinating complex schedules and managing multiple priorities simultaneously. Utilizes effective communication to ensure timely appointments and meetings. Track record of enhancing team productivity through meticulous planning and organizational skills.
Overview
3
3
years of professional experience
Work History
Professional House and Pet Sitter
Rover.com
11.2022 - 01.2025
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games and training. As well as providing medication administration.
- Built strong relationships with 64 repeat customers based on trustworthiness professionalism exceptional attention detail.
- Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
- Increased client retention through excellent communication, timely updates, and superior care for pets and properties.
- Maintained a high rating on Rover with consistently positive client reviews.
Scheduling Assistant/Call Center Representative
Mueller Reports
06.2022 - 11.2022
- Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
- Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
- Streamlined scheduling processes by implementing efficient organizational tools and techniques.
- Improved appointment management with meticulous attention to detail and proactive communication.
Property Inspector
Mueller Reports
09.2021 - 06.2022
- Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
- Identified discrepancies between use and management directives by evaluating historical documents and current reports.
- Gathered data, physical samples, and photographic evidence of alleged issues.
- Expanded company''s service offerings by obtaining certifications in specialized areas such as mold assessment and construction property analysis.
- Gained a reputation for thoroughness and accuracy, leading to consistent satisfied clients and industry professionals.
Education
No Degree -
Northern California Training Institute
Roseville, CA12-2020
Skills
- Initiative-taking
- Phone and email communication
- Appointment scheduling
- Maintaining confidentiality
- Problem-solving skills
- Detail-Oriented Data Handling
Timeline
Professional House and Pet Sitter
Rover.com
11.2022 - 01.2025
Scheduling Assistant/Call Center Representative
Mueller Reports
06.2022 - 11.2022
Property Inspector
Mueller Reports
09.2021 - 06.2022
No Degree -
Northern California Training Institute
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