Mary Gonzales
Clinton ,UT
Summary
To obtain a position in the Customer Service field where I can gain knowledge and utilize my skills and grow within a company.
Diligent Customer Care with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Intermountain Health Care
12.2022 - 10.2024
- Promptly schedules appointments utilizing provider templates and scheduling guidelines
- Proactively requests payments from patients on current and past medical services
- Demonstrated basic computer skills involving word processing and data entry
- Interacts with patients while checking them in and making future appointments
Patient Financial Advocate
R1-Intermountain Health Care
05.2021 - 10.2022
- Respond to patient billing inquiries
- Submit credit card payments
- Negotiate payments and payment plans with patients
- Meet or exceed daily production requirements
- Escalate high complexity billing issues for resolution to a senior associate or supervisor
Customer Service Representative
Presbyterian
11.2020 - 03.2021
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Engage with members to resolve all issues and concerns regarding health insurance inquiries
- Review claims, billing issues, and premium concerns
- Ensures accuracy of member verification and member accounts
- Understanding of medical terminology
- Problem solves independently before referring issues to the Supervisor/Manager for resolution
- Contract
Customer Service Representative
Faneuil
09.2020 - 11.2020
- Answer phones
- Handle member inquiries and questions
- Schedule appointments
- Outbound calls
- Provide member benefits and verification of insurance
- Contract
Administrator
US Cotton
06.2020 - 09.2020
- Prepare regular reports and presentation
- Handle queries from managers and employee
- Submit expense reports monthly with box totals
- Order office stationery supplies and purchase orders for paper
- Contract
Legal Clerk
Mary Ann Romero & Associates
05.2019 - 06.2020
- Assembles case materials by collecting, organizing, and summarizing reports and evidence
- Maintains calendar by entering and updating requirements, court dates and meetings
- Protects law firm’s reputation by keeping client information confidential
- Contract
Home Advisor Assistant
Homewise New Mexico
03.2020 - 04.2020
- Pre-Screened service professionals for home improvement and remodeling projects
- Worked with a homeowner by answering questions and offering solutions
- Assisted with pre owners fill out applications and collect payments
- Contract
Sales Coordinator
True Health New Mexico
10.2019 - 02.2020
- First point of contact for urgent calls, emails, and messages when sales representatives are not available
- Ensuring the adequacy of sales-related equipment or material
- Communicating with both clients and team members, processing and answering questions from customers or clients
- Inform the customers of any delays and made alternative arrangements for deliveries
- Insurance verifying
- Contract
Receptionist
Home Care Assistance
05.2019 - 10.2019
- Responsible for keeping the reception area clean and organized
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Protects patient confidentially, making sure protected health information is secured by not leaving it in plain sight
- Contract
Auditor
Presbyterian
04.2019 - 05.2019
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
- Ensures medical records are assembled in standard order and are accurate and complete
- Understanding of medical terminology
- Problem solves independently before referring issues to the Supervisor/Manager for resolution
- Contract
Receptionist
The GREAT Academy
04.2018 - 10.2018
- Provides the initial point of contact for all inbound calls to the school
- Answers all calls in a prompt, professional and courteous manner
- Provide back up support to other office personnel as required
- Greet school visitors and students
- Additional duties as assigned
Education
Medical Administrative Assistant -
Pima Medical Institute
Albuquerque, NM01.2013
Basic Computers -
CNM Workforce Training Center
Albuquerque, NM01.2009
General Studies -
George Washington High School
OGden, UT01.2003
Skills
- Computer/ office equipment support
- Spreadsheets and Reports
- Office Organization and Administration
- Filing and Data Entry
- RECORD AND DATABASE MANAGEMENT
- TELEPHONE AND FRONT OFFICE RECEPTION
- ABLE TO RESPOND TO REQUEST IN A FAST- PACED ENVIORMENT
- Data entry proficiency
- Multitasking and organization
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling appointments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Patient confidentiality by completing HIPPA Boot Camp courses with accuracy and efficiency.
Certification
- HIPAA Compliance Certification – Various Providers.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Patient Service Representative
Intermountain Health Care
12.2022 - 10.2024
Patient Financial Advocate
R1-Intermountain Health Care
05.2021 - 10.2022
Customer Service Representative
Presbyterian
11.2020 - 03.2021
Customer Service Representative
Faneuil
09.2020 - 11.2020
Administrator
US Cotton
06.2020 - 09.2020
Home Advisor Assistant
Homewise New Mexico
03.2020 - 04.2020
Sales Coordinator
True Health New Mexico
10.2019 - 02.2020
Legal Clerk
Mary Ann Romero & Associates
05.2019 - 06.2020
Receptionist
Home Care Assistance
05.2019 - 10.2019
Auditor
Presbyterian
04.2019 - 05.2019
Receptionist
The GREAT Academy
04.2018 - 10.2018
Basic Computers -
CNM Workforce Training Center
General Studies -
George Washington High School
Medical Administrative Assistant -
Pima Medical Institute
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