Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Mary Gonzalez

Fort Worth,TX

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Assistant Manager

QuikTrip
06.2008 - 01.2013
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Retail Sales Associate

Polo Ralph Lauren Factory Store
06.2007 - 04.2008
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Informed customers of current store promotions to encourage additional sales purchases.

Education

High School Diploma -

Oxnard High School
Oxnard
05.2008

Skills

  • Google Drive
  • Time Management
  • Cost Control
  • Business Planning
  • Staff Supervision
  • Customer Relations
  • Customer Service and Satisfaction
  • Microsoft Office Expertise
  • Money Handling
  • Adobe Creative Suite
  • Overseeing Employees
  • Scheduling and Coordinating
  • Technical Proficiency
  • IT Collaboration
  • Troubleshooting and Diagnostics
  • Work Orders
  • Hardware and Software Configuration
  • Supply Inventory Software
  • Data Reports
  • New Technology Integration
  • Microsoft Windows and Office
  • Computer Hardware Knowledge

Languages

Spanish
Full Professional

Timeline

Assistant Manager

QuikTrip
06.2008 - 01.2013

Retail Sales Associate

Polo Ralph Lauren Factory Store
06.2007 - 04.2008

High School Diploma -

Oxnard High School
Mary Gonzalez