Summary
Overview
Work History
Skills
Qualification Highlights
Timeline
Generic

Mary Gonzalez

Spring,TX

Summary

I am a passionate and motivated employee who would be an asset to any company or organization in a managerial position. I have years of experience, achieving mastery in a skill set ranging from training and quality control down to attention to detail and customer service. I am loyal to my employer, learn and perform well in multiple positions, and I am able to train and motivate new employees to be just as efficient and successful in their given roles. I am flexible as I have worked in restaurants, warehouses, and retail stores all while still providing excellent direction and displaying reliability at high levels of responsibility.

Overview

25
25
years of professional experience

Work History

Package Handler

FedEx Ground
02.2019 - Current
  • Loading and unloading packages carefully and efficiently into trailers for delivery
  • Scanning and receiving incoming packages, ensuring the label matches the description and destination in the database
  • Accurately sorting and organizing packages based on delivery location for the most efficient delivery process
  • Handling shipments of over 2000+ packages a day during holiday seasons
  • Assisting peers with loading and unloading trailers, creating a cohesive, supportive, and goal-oriented environment

Quality Control Inspector

Gulf State Toyota
07.2015 - 02.2019
  • Performed regular inspections of vehicle components to ensure they met design specifications and quality standards before the vehicles were delivered to dealerships
  • Used measuring instruments, gauges, and other tools to check for defects, malfunctions, and any elements that did not meet the standardized specifications
  • Documented inspection results and maintained detailed records of quality control tests
  • Identified and reported said defects to the production team and suggested methods to correct errors
  • Collaborated with the engineering and production teams to recommend process improvements for enhanced product quality

Loss Provention Manager

Ross Stores
04.2012 - 07.2015
  • Also cross-trained as a stocker and cashier
  • Monitored and assessed the security of company property by conducting routine inspections and surveillance of the premises
  • Investigated and documented suspected theft, fraud, or other criminal activity, and prepared detailed reports for management or law enforcement
  • Collaborated with management to implement and enforce loss prevention policies and procedures
  • Conducted audits, reviewed security footage, and used other appropriate methods to identify suspicious behavior or potential risks
  • Conducted internal investigations related to employee misconduct and theft

Assistant Manager

Subway
01.2009 - 04.2012
  • Promoted from Sandwich Artist
  • Assisted the Store Manager in overseeing the daily operations of the restaurant, ensuring smooth and efficient service
  • Ensured that all procedures and policies regarding food safety, cleanliness, and customer service are followed consistently by all employees
  • Trained and coached new team members to provide excellent customer service and maintain high-quality standards
  • Helped manage inventory, including ordering supplies and keeping track of stock levels
  • Assisted in opening and closing the store, ensuring all necessary tasks are completed, including cash handling, cleaning, and securing the premise

Assistant Manager

Great American Cookies
06.2000 - 01.2009
  • Promoted from Cashier
  • Assisted the Store Manager in overseeing day-to-day operations, ensuring the bakery runs smoothly and efficiently
  • Supervised and trained and motivate a team of bakers and front-of-house staff
  • Assisted with managing inventory, including ordering ingredients and supplies
  • Ensured the bakery maintained a clean, organized, and safe environment by following food safety, sanitation, and health regulations
  • Handled customer inquiries, complaints, and special orders, ensuring satisfaction and creating positive experiences
  • Assisted in cash handling, processing transactions, and maintaining accurate financial records

Skills

  • Data Administration
  • Records Management
  • Detail-Oriented
  • Cash Handling
  • Customer Service and Building Rapport
  • Quality Control and Performing Audits/Investigations
  • Training New Employees
  • Physical Security
  • Troubleshooting and mediation

Qualification Highlights

  • Well versed in supporting the management and staff in various aspects
  • Hands on experience in compiling information from files and records
  • In depth knowledge of establishing and maintaining accurate filing systems

Timeline

Package Handler

FedEx Ground
02.2019 - Current

Quality Control Inspector

Gulf State Toyota
07.2015 - 02.2019

Loss Provention Manager

Ross Stores
04.2012 - 07.2015

Assistant Manager

Subway
01.2009 - 04.2012

Assistant Manager

Great American Cookies
06.2000 - 01.2009

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Mary Gonzalez