Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Assessments
Timeline
Hi, I’m

Mary Good

Dallastown,PA

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Welcoming clerical professional with [Number] years of experience in [Industry] office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems.

Professional and industrious [Job Title] bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
years of professional experience

Work History

Turkey Hill Dairy

Receptionist/Utility/Mailroom Coordinator
10.2021 - Current

Job overview

  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Securitas Security Services USA, Inc

Customer Service
12.2017 - Current

Job overview

  • Scans gate passes out two clients that need to pick up their cars
  • I file gate passes sign out keys to clients
  • Provided exceptional customer service, resolving account issues promptly and professionally.
  • I also answer the phones for clients that need locations to pick their cars
  • I would like to add to this
  • Transfer clients to proper location and extensions
  • Handle any issues that the client may have
  • Collaborated with team members to improve overall customer service experience.

Johnson Controls

Account Manager
10.2019 - 02.2020

Job overview

I made identification badges for the employees. check clients in for meetings. assorted the mail for corporate .

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Elizabethtown Area Animal Hospital

Receptionist
08.2015 - 01.2016

Job overview

  • Answering of phone calls, making appointments, filling clients files, checking people in and for their appointments
  • I also helped the animals that came in helped with boarding
  • I also assisted with helping clients with purchases with pet food and accessories
  • I meet the clients in whatever they need

Elizabethtown Area School District

Food Service /Manager
08.2007 - 06.2015

Job overview

  • I prepared food using cooking equipment and instruments and as well converting measurements for proper food of recipes for students and faculty
  • I served on the line with proper food handling and cleanliness, cleaned kitchen when finished serving
  • I had paper work to fill out for the day
  • I had to do ordering of food for the week and kitchen duties, including clean up wipe down and sanitize materials

Education

Elizabethtown High School
Elizabethtown, PA

Diploma
06.1987

University Overview

Skills

  • Microsoft Word
  • Microsoft Powerpoint
  • Front Desk
  • Food Service
  • Customer Service
  • Sales
  • Surveillance
  • Food Preparation
  • Security
  • Time Management
  • Meal Preparation
  • Kitchen Experience
  • Food Production
  • Food Handling
  • Cleaning Experience
  • Microsoft Office
  • Excel
  • Customer Care
  • Call Center
  • Customer Support
  • Organization skills
  • Time management
  • Telephone skills
  • Customer/Client relations
  • File management
  • Mail handling
  • Office administration
  • Clerical support
  • Mail distribution
  • Security awareness
  • PC proficient
  • Office supply inventory control
  • Courteous and professional
  • Visitor and customer relations
  • Basic math
  • Supply ordering

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Personal Information

Personal Information
Work Permit: Authorized to work in the US for any employer

Assessments

Assessments
Security guard skills, Highly Proficient, 01/01/21, Assessing risks, enforcing security standards, and handling complaints.

Timeline

Receptionist/Utility/Mailroom Coordinator
Turkey Hill Dairy
10.2021 - Current
Account Manager
Johnson Controls
10.2019 - 02.2020
Customer Service
Securitas Security Services USA, Inc
12.2017 - Current
Receptionist
Elizabethtown Area Animal Hospital
08.2015 - 01.2016
Food Service /Manager
Elizabethtown Area School District
08.2007 - 06.2015
Elizabethtown High School
Diploma
Mary Good