Mary Goodman
Cleveland
Summary
Reliable and friendly individual who quickly learns and masters new concepts and skills. Passionate about helping others and creating a satisfying experience
Overview
16
16
years of professional experience
Work History
Server
The Haunted House Restaurant
Cleveland Heights
03.2023 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Informed customers of daily specials and signature menu items.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees to perform duties.
Server/Bartender
JACK Casino Cleveland
Cleveland
02.2022 - 02.2024
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Informed customers of daily specials and signature menu items.
- Greeted guests and provided menus.
Customer Service Representative
The MetroHealth System
Cleveland
08.2023 - 02.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Server/Bartender
Texas Roadhouse
Cleveland
04.2022 - 10.2022
Claims Representative
Progressive Insurance
Mayfield
03.2020 - 10.2021
- Provided primary customer support to internal and external customers
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Prepared insurance claim forms or related documents and reviewed for completeness
Patient Care Nurse Assistant
Cleveland Clinic Fairview Hospital
Cleveland
03.2016 - 04.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Referral Services
Cleveland
02.2017 - 01.2021
- Company Overview: Revenue Group/Hospital Information Updates
- Updated patient financial information to guarantee accuracy
- Communicated with insurance providers to resolve denied claims and resubmitted
- Collected payments and applied to patient accounts
- Revenue Group/Hospital Information Updates
Store Manager
Steak and Shake
Parma
07.2009 - 03.2016
- Carefully interviewed, selected, trained and supervised staff
- Reconciled cash and credit card transactions to maintain accurate records
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Education
GED -
Cuyahoga Community College
Cleveland, OH11.2019
Skills
- Staff training and development
- Knowledge of PPE and HIPAA regulations
- Extremely organized
- Multi-tasking
- Strong verbal communication skills
- Strong written communication skills
- Strong personal communication skills
- Strong work ethic
- Quick problem solving
- Ability to remain calm under pressure
- Time management
- Cash handling accuracy
- Microsoft Word
Timeline
Customer Service Representative
The MetroHealth System
08.2023 - 02.2024
Server
The Haunted House Restaurant
03.2023 - Current
Server/Bartender
Texas Roadhouse
04.2022 - 10.2022
Server/Bartender
JACK Casino Cleveland
02.2022 - 02.2024
Claims Representative
Progressive Insurance
03.2020 - 10.2021
Referral Services
02.2017 - 01.2021
Patient Care Nurse Assistant
Cleveland Clinic Fairview Hospital
03.2016 - 04.2021
Store Manager
Steak and Shake
07.2009 - 03.2016
GED -
Cuyahoga Community College