Mary Gordon
Falls Church,VA
Summary
Detail-oriented and driven Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.
Overview
14
14
years of professional experience
Work History
Office Coordinator
Neurology Center Of Fairfax
01.2022 - 11.2023
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Implemented an electronic health record system that streamlined documentation, improving overall efficiency within the office.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Answering multiple phone lines and screening incoming phone calls in a professional manner.
- Greeting and checking in patients and ensuring that they are comfortable in the waiting area.
- Managing and oversee the direction and flow of patients to ensure the daily schedule runs efficiently and on time.
- Disbursing mail and packages
- Ordering brochures and office supplies to ensure the office is properly stocked.
Administrative Assistant
International Food Policy Research Institute, IFPRI
08.2017 - 01.2022
- Managed daily schedule of my supervisor, department calendar, and organize and maintain files and office to maximize productivity.
- Supported facilities team to streamline operations with execution of maintenance tasks, ensuring timely completion.
- Coordinated travel arrangements for the supervisor, including flights, accommodations, and itineraries to ensure seamless trips.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Create and maintain various marketing materials.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Maintained confidentiality of sensitive information through proper storage methods and adherence to company policies.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Receptionist/Office Service Manager
IST Management Services
01.2015 - 08.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Created post for job openings for employment and internships, arranged for interviews with appropriate division.
- Managed and trained employees to develop a work environment that promotes high motivation and client satisfaction.
- Oversaw mailroom staff
- Provided additional support during division peaks with HR projects, Tax Department (personal property taxes) etc.
Front Desk Agent
Hersha Hospitality Management LP
12.2014 - 01.2015
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Monitored hotel's budget and financial records.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Maintained clean and organized front desk areas to uphold polished company image.
Customer Service Representative Lead
Best Buy
03.2012 - 12.2014
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted with the implementation of new CRM software, streamlining communication between departments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Consistently was able to achieve monthly and daily sales goals both during peak/non- peak seasons.
Receptionist
Certified Inch Loss Body Wrapping Spa
01.2010 - 01.2012
- Developed relationships with guests to meet client needs and encourage repeat service.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Sorted, received, and distributed mail correspondence between personnel.
- Supported marketing efforts by distributing promotional materials and engaging in social media outreach when applicable.
- Handled payments and processed credit card transactions.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Scheduled office meetings and client appointments for staff teams.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
Education
Associate of Science - Business
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Mclean High School
Mclean, VASkills
Administrative background
Calendar management
Project Management
High-Level Multitasking
Analytical Thinking
Meeting Support
Microsoft Office mastery
Timeline
Office Coordinator
Neurology Center Of Fairfax
01.2022 - 11.2023
Administrative Assistant
International Food Policy Research Institute, IFPRI
08.2017 - 01.2022
Receptionist/Office Service Manager
IST Management Services
01.2015 - 08.2017
Front Desk Agent
Hersha Hospitality Management LP
12.2014 - 01.2015
Customer Service Representative Lead
Best Buy
03.2012 - 12.2014
Receptionist
Certified Inch Loss Body Wrapping Spa
01.2010 - 01.2012
Associate of Science - Business
Northern Virginia Community College
High School Diploma -
Mclean High School
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