Mary Gordon
Norwalk,Connecticut
Summary
Results-driven Director of Operations with over 2 years of experience in overseeing business operations, optimizing processes, and leading high-performing teams. Adept at strategic planning, budget management, and implementing innovative solutions to drive business growth and efficiency. Proven track record in improving operational performance and achieving organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations
Suprfood Kitchen
Norwalk, CT
06.2023 - Current
- Oversee daily operations and manage a team of 25 employees, ensuring alignment with company goals and objectives
- Develop and implement operational strategies to enhance efficiency, reduce costs, and improve customer satisfaction
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement and achieve business targets
- Collaborate with senior management to develop and execute long-term business plans
- Manage budgets and allocate resources effectively to meet operational needs
- Lead cross-functional projects to streamline processes and improve overall business performance
- Implement and maintain quality control standards to ensure compliance with industry regulations
- Coordinate with other departments to ensure seamless operations and effective communication
- Manage inventory, procurement, and logistics to optimize supply chain efficiency
Prep Cook / Cashier
Greenwich Restaurant
Greenwich, CT
06.2021 - Current
- Prep Cook Responsibilities:
- Prepare ingredients by washing, chopping, and measuring for use in various recipes
- Assist chefs with cooking tasks, including grilling, frying, and baking as needed
- Maintain a clean and organized work area to ensure food safety and quality
- Monitor food inventory and notify management of shortages or ordering needs
- Follow all health and safety guidelines to prevent contamination and ensure proper food handling
- Cashier Responsibilities:
- Operate cash registers, handle cash and credit card transactions accurately
- Provide excellent customer service, addressing inquiries and resolving issues promptly
- Process orders efficiently, ensuring accuracy and speed in high-traffic situations
- Balance cash drawers at the end of shifts and prepare daily financial reports
- Maintain cleanliness and organization of the cashier area, including restocking supplies
Assistant Operations Manager
Suprfood Kitchen
Norwalk, CT
01.2023 - 06.2023
- Assisted in managing daily operations and supported the Operations Manager in executing strategic initiatives
- Conducted data analysis to monitor performance metrics and identify areas for improvement
- Assisted in budget management and resource allocation to ensure operational efficiency
- Developed and maintained operational policies and procedures to standardize processes
General Manager
Suprfood Kitchen
Norwalk, CT
09.2020 - 01.2023
- Managed operations for multiple restaurant locations within the region, focusing on optimizing performance and achieving financial targets
- Developed and executed regional strategies to improve service delivery and operational consistency
- Monitored inventory levels, supply chain logistics, and vendor relationships to ensure timely and cost-effective procurement
- Trained and mentored restaurant managers to achieve operational excellence and maintain high standards of customer service
- Conducted regular site visits to assess operations, provide feedback, and implement corrective actions as needed
Snack Bar Manager
Shorehaven Country Club
Norwalk, CT
03.2015 - 09.2018
- Utilize advanced scheduling software to efficiently manage staff shifts and time-off requests, ensuring optimal coverage and productivity
- Apply comprehensive knowledge of health and safety regulations to enforce adherence among staff, minimizing risks and ensuring a safe environment for both employees and customers
- Conduct thorough training sessions on proper food handling and safety procedures to maintain high standards of hygiene and safety
- Implement customer service best practices through targeted training programs, enhancing the team's ability to deliver outstanding service
- Proactively handle customer complaints, utilizing strong problem-solving skills to resolve issues promptly and maintain high levels of customer satisfaction
- Conduct regular inspections using detailed checklists to identify and address potential safety and hygiene issues, ensuring the snack bar consistently meets all health and safety standards
- Provide comprehensive training to staff on customer service and food safety, fostering a knowledgeable and skilled team capable of upholding the snack bar’s standards
Education
Bachelors - education
Monague College
St Ann, Jamaica01.2013
Skills
- Strategic Planning
- Leadership and Team Management
- Budget Management
- Process Improvement
- Data Analysis
- Project Management
- Quality Control
- Supply Chain Management
- Effective Communication
Certification
SERV Safe Manager Certification, 2020-2025
Accomplishments
- Successfully assisted with the rebranding of a restaurant, resulting in significant growth post-rebranding.
- Spearheaded the setup of all front-end and back-end operations for the successful launch of a vending machine business.
- Played a key role in opening a drive-thru restaurant from the ground up, overseeing all aspects of the launch.
- Efficiently established a commissary kitchen, facilitating the seamless relocation of a restaurant kitchen.
- Key contributor in establishing the operational side of a meal plan delivery service, ensuring smooth and efficient launching.
References
Available upon request.
Timeline
Director of Operations
Suprfood Kitchen
06.2023 - Current
Assistant Operations Manager
Suprfood Kitchen
01.2023 - 06.2023
Prep Cook / Cashier
Greenwich Restaurant
06.2021 - Current
General Manager
Suprfood Kitchen
09.2020 - 01.2023
Snack Bar Manager
Shorehaven Country Club
03.2015 - 09.2018
Bachelors - education
Monague College
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