Mary Graff
Jacksonville,Texas
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Krogers Grocery Store
Baytown, TX
07.2017 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Assistant General Manager
Bayou City Wings
Houston, TX
04.2016 - 03.2017
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Filler Operator
Ozarka Water Hawkins
, TX
04.2014 - 11.2014
- Operated a machine that filled 1500 bottles per hr with water
- Quality testing of water to check for ozone or bacteria in water
Admission Representative
Trinity Mother Frances Hospital
, TX
01.2011 - 02.2014
- Customer Service, Registered Patients, Insurance Verification, CollectionsData Entry (alpha & numeric)
Education
Bachelors - Healthcare Administration
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO12.2023
Associates - Applied Science
Angelina Jr. College
1992
Diploma - undefined
West Sabine Hign School
1982
Skills
- 55 wpm typing speed, Professional Phone Etiquette, Excellent Communication Skills,
- Customer Service-Oriented, 10 key 7500kpm (alpha or numeric), Works well under pressure,
- Pleasant Demeanor, Accounting, Microsoft Excel, Multi-Line Phone Proficiency
- Clerical Knowledge and PowerPoint Access
- Work History
- Checker/Apparel
- Customer Service, check groceries, returns of apparel
- Orders, making bank deposits, money handling, scheduling, weekly and monthly inventory and
- Answering company emails
Supervised a group of 35 employees, customer service, speaking with vendors, receiving
- Orders, making bank deposits, money handling, weekly and monthly inventoryScheduling and Coordinating
- Greet Guests
Certification
HIPPA Certified
Timeline
Customer Service Manager
Krogers Grocery Store
07.2017 - 12.2018
Assistant General Manager
Bayou City Wings
04.2016 - 03.2017
Filler Operator
Ozarka Water Hawkins
04.2014 - 11.2014
Admission Representative
Trinity Mother Frances Hospital
01.2011 - 02.2014
Bachelors - Healthcare Administration
Bachelor of Science - Healthcare Management
Colorado Technical University
Associates - Applied Science
Angelina Jr. College
Diploma - undefined
West Sabine Hign School
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